Microsoft Word attempts to save to Sharepoint instead of local drive

Anonymous
2018-01-05T00:48:55+00:00

Hi,

When I open a document in Microsoft Word (Office 2016, 365 Pro, Windows 10) and attempt to save it using the F12 save-as function, Word attempts to save the document in Sharepoint, even though I open it on my local drive. I could previously fix this issue by unchecking the "Use Office 2016 to sync Office files that I open" box in OneDrive options. However, this behaviour still happens sometimes. Upon further investigation with a Microsoft support agent (case number 1XXX2), I believe this behaviour now only happens when I just created a document and it is still uploading online.

In other words: if I open a Word document on my local drive but that it is still showing the upload icon (meaning it's uploading to the cloud), then Word will open a Sharepoint version instead. As long as the document remains open, Word will by default propose to save in Sharepoint rather than on the local drive. Is this a glitch or intentional feature?

Thanks,

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2018-03-01T02:17:32+00:00

Hi All,

We'd like to make a summary about the case, so every community member who comes across this thread will easily find the information:

=================

Issue description:

If we uncheck the option : Use Office 2016 to sync Office files that I open in OneDrive sync client and make some changes to a document stored in OneDrive, the changes will attempt to save to SharePoint first. The expected behavior is that changes will be saved to local PC first when we close the document.

Current status:

The issue is fixed in OneDrive version 18.025.0204.0007. You can install it from this article: New OneDrive sync client release notes

=================

Regards,

Sky

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  1. Anonymous
    2018-02-07T16:11:55+00:00

    That's correct, if you manually open the file locally it saves locally, it's only when you create a new document, but people are not going to open files manually, they're going to go to the MRU list and open it from there.  General users aren't going to do it any other way.

    This is bad enough that I have clients saying they're going to Google Apps and dumping Microsoft all together.

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  2. Anonymous
    2018-02-07T16:10:28+00:00

    Try changing the script to rename the file rather than deleting it.  I have mine renamed FileCoAuth.exe.old and it does not fire off nor does it reinstall.

    BSB

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  3. Anonymous
    2018-02-07T15:33:14+00:00

    Thanks Bob. This video may be exactly what we have been missing when trying to get this across to MS Support. Great idea. That video shows a very similar issue to what we are encountering.

    Microsoft, take a hint, we want to simply be able to turn off that silly "FileCoAuth.exe".

    That is all we are asking for. A working check box, that actually disables that functionality.

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  4. Anonymous
    2018-02-07T14:58:57+00:00

    You're kidding right?  How about we do this.  You setup a PC and I'll setup a GoToMeeting where you can share your desktop with me and I will show you what happens because it's becoming painfully clear Microsoft has no desire to replicate this or Microsoft doesn't know how to replicate the issue that many of us can duplicate on 100% of systems.  Literally I have 9 Dell PCs in my office and I can reproduce it on 100% of them.  I can reproduce this on 100% of our client systems that I've tried it on as well.  So please stop wasting our time with your claims that you cannot reproduce this and put let me prove it too you.  

    So send me a PM and I'll send you my phone number.  Anyway, if you'd like to actually see it in action, try this:

    https://youtu.be/UTAQEGPhCg4

    Hi BSB,

    That was a good idea posting a video for them.  You can see how long it takes to save that simple Word doc and the message that Word is uploading to SharePoint although I have a different message.    In any case we are seeing the same slow down here.  Interestingly, I do not if I use SaveAs and save over an existing Word doc in the folder, the Save works as normal.  Are you only seeing this with new files as well? 

    Thanks Bob

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