Microsoft Assure - Answer Desk

Anonymous
2017-07-09T00:07:39+00:00

Please will somebody, anybody, tell me how to get help from or in contact with Microsoft Assure Answer Desk.

I have a subscription to Assure (renewed in May 2017) which I pay for.

I now need help from Microsoft with some software issues but have discovered that I have no way of contacting Assure to get the help that I need. 

I have been round and round the Microsoft website but with no success at all.

This seems like another thing that Microsoft is keen to take your money but reluctant to provide the service for which you have paid.

Any help appreciated.

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Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2018-05-26T13:31:26+00:00

    Another stupid reply, Microsoft Store sells ASSURE unlimited telephone support and if you can get through to a real person they do actually help, but get through all the phone lines and phone menus that change every flipping day is ridiculous.  I didn't sign up to learn a new process every day.

    WHAT IS THE NUMBER TO CALL?  ITS NOT THE NUMBER ON THE CARD THEY GAVE ME WHICH I PAID $150 for.

    I DID NOT GET SCAMMED

    IT IS NOT AZURE 

    is not the number

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  2. Anonymous
    2018-05-26T13:27:14+00:00

    I have the same problem anything to do with Microsoft is a run around - lost cause.

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  3. Anonymous
    2018-04-23T00:08:23+00:00

    If someone charged you for this peer-to-peer volunteer-based public free open international web forum, you got scammed.

    Read the rest of the conversation before replying foolishly.  Thanks!

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  4. Anonymous
    2018-04-22T20:25:18+00:00

    Do you mean "Microsoft Azure"?

    (Perhaps that is why you could not find it? heh)

    https://azure.microsoft.com/en-us/account/#

    Absolutely atrocious, $150 per year for an answer like this?!

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  5. Anonymous
    2018-04-05T17:23:56+00:00

    Easier than?

    A Google search for :

    Microsoft USA support telephone number

    (You can drop the USA as well)

    https://www.google.com/search?q=microsoft+usa+support+telephone+number

    Skip the results that are ads (they are not Microsoft results, may have "i" in the top right you can hover over and see "why these ads"..) and the very first result is that phone number.

    If you utilize BING (drop the USA even, although results are the same) to do the same search

    https://www.bing.com/search?q=microsoft+support+telephone+number

    The results are even more obvious with that same number...

    ... but giving hours, a Canadian number and pointing out that it is xx-MICROSOFT (essentially, we all know that is too many numbers.)

    In fact, probably one of the better places for contact information for Microsoft is actually:

    http://www.thewindowsclub.com/microsoft-support-chat-phone-number

    Unfortunately, after all that, that really has nothing to do with the entirety of this conversation concerning how to contact assistance for the fee-based "Microsoft Assure" program.  :-)

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