Microsoft Assure - Answer Desk

Anonymous
2017-07-09T00:07:39+00:00

Please will somebody, anybody, tell me how to get help from or in contact with Microsoft Assure Answer Desk.

I have a subscription to Assure (renewed in May 2017) which I pay for.

I now need help from Microsoft with some software issues but have discovered that I have no way of contacting Assure to get the help that I need. 

I have been round and round the Microsoft website but with no success at all.

This seems like another thing that Microsoft is keen to take your money but reluctant to provide the service for which you have paid.

Any help appreciated.

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Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2018-04-05T14:57:35+00:00

    Yes - it is incredibly frustrating to get to Microsoft.  Makes me want to change to Apple.  You can call them - one phone number and get help fairly quickly.  After about 30 minutes of doing what you have done, I found an excellent person on the Microsoft support chat - she actually called me and gave me a phone number to call for support.  Don't put a 1 in front of the 800 or you get some funky other organization.  I literally got transferred 4 times to get to the right department buy FINALLY go the help I needed.  Was trying to transfer a PowerPoint presentation from Dell laptop to an ipad.  The support number is xx.

    Honestly, Microsoft needs to make this easier.  Hope this helps!

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  2. Anonymous
    2018-03-13T01:59:27+00:00

    I again wish to contact Microsoft Help Desk by telephone and yet again it is a complete mission to find the telephone number. 

    This really is not good enough. I pay £85.00 per annually in order to have access to Microsoft Help Desk to sort out issues that I'm unable to resolve myself. 

    The very least Microsoft can do is provide a page with the relevant phone numbers on it, that comes up when you search the Microsoft website. 

    Or is this a way of Microsoft self-limiting the volume of calls they receive? 

    I have mentioned this to every Helpdesk staff member who I have ever spoken to, and they have promised to feed this information back. 

    I have managed to locate the numbers by going through my e-mails from Microsoft: 

    If you need additional assistance with your Microsoft products, feel free to contact us using the following channels:

    • Phone
      • North America:
        • Monday - Friday: 09:00-AM-01:00AM (EDT UTC/GMT -4hours)
        • Saturday - Sunday: 10:00AM-09:00PM (EDT UTC/GMT -4hours)
      • Europe, Middle East, & Asia: 0344 800 2400
        • Monday - Friday: 09:00AM-09:00PM (BST UTC/GMT +1hour)
        • Saturday - Sunday: 10:00AM-07:00PM (BST UTC/GMT +1hour)
    • Chat
      • Answer Tech

    https://support.microsoft.com/en-us/contactus/

    Thanks again for choosing Microsoft Answer Desk. We are always here if you ever need us.

    Phone number for Australia and New Zealand please.

    Fhen

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  3. Anonymous
    2018-03-12T10:49:23+00:00

    I again wish to contact Microsoft Help Desk by telephone and yet again it is a complete mission to find the telephone number. 

    This really is not good enough. I pay £85.00 per annually in order to have access to Microsoft Help Desk to sort out issues that I'm unable to resolve myself. 

    The very least Microsoft can do is provide a page with the relevant phone numbers on it, that comes up when you search the Microsoft website. 

    Or is this a way of Microsoft self-limiting the volume of calls they receive? 

    I have mentioned this to every Helpdesk staff member who I have ever spoken to, and they have promised to feed this information back. 

    I have managed to locate the numbers by going through my e-mails from Microsoft: 

    If you need additional assistance with your Microsoft products, feel free to contact us using the following channels:

    • Phone
      • North America:
        • Monday - Friday: 09:00-AM-01:00AM (EDT UTC/GMT -4hours)
        • Saturday - Sunday: 10:00AM-09:00PM (EDT UTC/GMT -4hours)
      • Europe, Middle East, & Asia: 0344 800 2400
        • Monday - Friday: 09:00AM-09:00PM (BST UTC/GMT +1hour)
        • Saturday - Sunday: 10:00AM-07:00PM (BST UTC/GMT +1hour)
    • Chat
      • Answer Tech

    https://support.microsoft.com/en-us/contactus/

    Thanks again for choosing Microsoft Answer Desk. We are always here if you ever need us.

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  4. Anonymous
    2018-03-11T11:03:53+00:00

    Excellent idea. However, I was able to contact Answer Desk, which has greatly abbreviated hours, even though the website advertises 24/7 help available. I live in California, where the justice system leaves much to be desired, so I don't know if the Attorney General would do anything for me. But, others in other states may be more responsive.

    why not get everyone we know to sign a petition to Microsoft? Good luck in finding a email address to send it to.

    Fhen

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  5. Anonymous
    2018-03-11T03:21:08+00:00

    Excellent idea. However, I was able to contact Answer Desk, which has greatly abbreviated hours, even though the website advertises 24/7 help available. I live in California, where the justice system leaves much to be desired, so I don't know if the Attorney General would do anything for me. But, others in other states may be more responsive.

    Was this answer helpful?

    0 comments