Microsoft Assure - Answer Desk

Agree completely

Rgs

Fhen

Hi GL,

I have no association with MS. Your summary is very good. If you follow all of the replies in this thread you will see that in USA at least you have a phone number to use. So far for me in Australia I have not found one but I have been in hospital for the last week. I have only used Assure once and have not been able to contact them directly. In the thread you will see that when you open a chat box you are supposed to state that you are a Assure client and give them your email address, then you are somehow directed to Assure. Is it worth it? For me not really. Best of luck with you search.

Rgs

fhen

I have been following a lot of the posts regarding problems with the Assure Support Plan and have noticed your replies.  I'm trying to decide if I should sign up or not.  It seems there are a lot of complaints especially about getting help, yet you seem to always have a positive answer.  So a couple of questions.  Are you associated in anyway with Microsoft, i.e. an employee?  Do you recommend the Assure Support Plan and are you using it yourself?  It is very hard to get any information on exactly what the plan is, the most information I found on Microsoft website is a bullet point page that doesnt give much information, here is the website:  https://support.microsoft.com/en-us/answerdesk/purchase?oguid=272b5c0a-6795-4343-9da9-5e2506d06285&aid=844428419967142&cid=SoftwareSupport\_Assure\_CP1  The information is very limited and that concerns me.  Frankly when I do a Google search or ask for reviews, all I get are complaints.  I don't understand why Microsoft is not giving more information, especially in comparison to the other service I'm looking at, Geek Squad.  It is especially hard to find a place to sign up on the Microsoft website, the only thing I have found is the above link.  I know there are some false Assure plans out there, is the link above the correct one.  In some ways it sounds like I'm answering my own question, don't do this!  But I would like your perspective.  Thank you for your time, I appreciate any assistance you can offer.

Thank you a thousand times over.  I had a great tech person, but he has retired  I will definitely look for another.

This issue was raised because he had retired, and for about the 5th time in the last year, yesterday I was on a website (Google Finance) and the screen changed to all red, with a dire warning that the world was coming to an end, or so to speak.  My only option was to call the number listed, and don't leave the page or close the page.  I promptly went to task manager and closed my browser, closed everything down and would have ran my virus program Advanced System Care 11, but it had disappeared and all the shortcuts do not work and I can no longer find the program.  Last tech guy had me run a root kit, but nothing has found any problem.

I can and will reload Advanced System Care, but until I can find a tech adviser, would it be a "better than nothing" approach to have Geek Squad remotely try to clean/scan, whatever to see if they cannot resolve my red screen issue?

Thanks again in advance, but most of all for your generosity in participating on this help forum.  I am very much a "newby"  and without people like you, we would have to just give up.!

I have been following a lot of the posts regarding problems with the Assure Support Plan and have noticed your replies.  I'm trying to decide if I should sign up or not.  It seems there are a lot of complaints especially about getting help, yet you seem to always have a positive answer.  So a couple of questions.  Are you associated in anyway with Microsoft, i.e. an employee?  Do you recommend the Assure Support Plan and are you using it yourself?  It is very hard to get any information on exactly what the plan is, the most information I found on Microsoft website is a bullet point page that doesnt give much information, here is the website:  https://support.microsoft.com/en-us/answerdesk/purchase?oguid=272b5c0a-6795-4343-9da9-5e2506d06285&aid=844428419967142&cid=SoftwareSupport\_Assure\_CP1  The information is very limited and that concerns me.  Frankly when I do a Google search or ask for reviews, all I get are complaints.  I don't understand why Microsoft is not giving more information, especially in comparison to the other service I'm looking at, Geek Squad.  It is especially hard to find a place to sign up on the Microsoft website, the only thing I have found is the above link.  I know there are some false Assure plans out there, is the link above the correct one.  In some ways it sounds like I'm answering my own question, don't do this!  But I would like your perspective.  Thank you for your time, I appreciate any assistance you can offer.

I finally got thru to the Assure Team.  I got a new case # but have not had time to get back to them when we can have a work session thru remote access by them.  That's the next thing to do.  The problem is that it takes so long to get hold of them & get attention right when I am needing to solve the problem.  My problem was with my Surface while on the road & as soon as I got back to home base I have had to catch up using my desktop rather than work on getting the Surface fixed.  It's all about timing.  Hopefully I will find a gap in my schedule before I hit the road again.  I think the process did narrow my identity/description of the problem area so we might get it fixed with a shorter work session.