MS Office Jumping Shaking jogging while scrolling or changing panes on external monitor

Anonymous
2017-07-24T16:01:28+00:00

Hi All, 

Im running W10 with 365 office pro 

lenovo X1 Carbon notebook

when editing word documents on an external monitor, the document tends to jump around horizontally while scrolling or editing 

its a very quick, momentary motion, but enough that it is quite nauseating to look at for extended periods of time. 

interesting thing is,  i only see this behaviour while the document is on the external monitor, not when it is on the laptop monitor 

is it some interaction between word and the video driver? 

i only see this on MS word

there is a potentially related phenomena with excel where the excel pane flickers / freezes until the monitor is unplugged or excel rebooted that occurs when dragging a pane between monitors. 

any thoughts would be 

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Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-09-05T06:15:20+00:00

    Hi,

    I have the same issue with MS Word scrolling jogging horizontally on the external screens. It's driving me crazy. I am using a new MS Surface pro using external screens. It's fine on the surface but not on the external screens. I have tried with Acer, LG and Phillips screens - all are the same.

    I have no outstanding updates for Office - I'm all up to date.

    I have run the OffCAT and have a report that I have no idea what to do with. I have two things that have come up - "Cached Credentials" and "Profile Type - Local". Not sure I should be posting the Item Description details in an open forum?? It has email addresses and extra detail in there...

    Please hep.

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  2. Anonymous
    2017-08-18T02:28:28+00:00

    Hi Simo,

    Have you tried to use the Microsoft Office Configuration Analyzer Tool (OffCAT) to identify the cause of the issue? Let us know so we can further assist you.

    Regards.

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  3. Anonymous
    2017-07-27T06:57:19+00:00

    We appreciate the information you provided. To assist you with identifying what's causing the issue and how can we fix it , we suggest that you run the Microsoft Office Configuration Analyzer Tool (OffCAT). This tool provides a detailed report of your installed Office programs. This report includes many parameters about your Office program configuration. It also highlights known problems that are found when OffCAT scans your computer. Click this link for more information about the Microsoft Office Configuration Tool.

    Kindly update this thread with the results.

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  4. Anonymous
    2017-07-25T17:45:30+00:00

    This is a new device (2 days) that I'm running with two external monitors.  It jumps left to right on both external monitors but not on my laptop monitor.  This is as far as I got with trouble shooting

    J

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  5. Anonymous
    2017-07-25T13:03:02+00:00

    Hi,

    This issue may occur due to corrupted or outdated software version. To isolate your concern, we'd like to a few questions:

    • When did you first encounter the issue?
    • Have you made any recent changes on your device prior to the issue?
    • What have you done so far to troubleshoot the issue?

    We look forward to your response.

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