MS Office Jumping Shaking jogging while scrolling or changing panes on external monitor

Anonymous
2017-07-24T16:01:28+00:00

Hi All, 

Im running W10 with 365 office pro 

lenovo X1 Carbon notebook

when editing word documents on an external monitor, the document tends to jump around horizontally while scrolling or editing 

its a very quick, momentary motion, but enough that it is quite nauseating to look at for extended periods of time. 

interesting thing is,  i only see this behaviour while the document is on the external monitor, not when it is on the laptop monitor 

is it some interaction between word and the video driver? 

i only see this on MS word

there is a potentially related phenomena with excel where the excel pane flickers / freezes until the monitor is unplugged or excel rebooted that occurs when dragging a pane between monitors. 

any thoughts would be 

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Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-11-21T01:02:58+00:00

    Same here - issues started for me after the last Window10 update.

    Mine is a Lenovo Thinkpad X1 Carbon

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  2. Anonymous
    2017-11-13T21:24:27+00:00

    Hi - I have the same problem. I tried to download the program you recommended, but get the message "This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package."

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  3. Anonymous
    2017-10-31T15:56:18+00:00

    Hello, 

    I have the exact same issue and the OffCAT also does not seem to have helped at all. Like Jennifer all I got was the Cached Credentials and profile type- local. This does not seem to resolve anything.

    Seems to be a very typical problem....

    Please provide a fix.

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  4. Anonymous
    2017-10-24T03:58:30+00:00

    This worked perfectly ! Thanks.  Putting office into safe mode worked too - but I didn't want to play games figuring out which add in to disable or what each add in did (I only have out of the box add-ins by the way).

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  5. Anonymous
    2017-10-23T21:18:05+00:00

    Hi there. I have this same issue, and it goes away when I enter safe mode. I turned off all active add-ins, restarted word, and still have the problem. Any help would be appreciated!!

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