Large Word Document spontaneously gains pages or loses words.

Anonymous
2018-03-02T21:38:27+00:00

When I transfered a large Word 2010 Doc to my new computer (into Word 2016) from the cloud, 1500 words disappeared. Nobody could figure out why or which words were missing.

Now that same file (Word 2016) has spontaneously added 10 pages (it went from 469 to 479 pages), but there are no blank pages and the page format and word count haven't changed. Can anyone tell me what could have happened?

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-03-21T14:18:53+00:00

    I have forwarded your concern to our Word Team to seek assistance in investigating it. I will get back to you as soon as I receive a response.

    If you have other questions or you want to share additional information, feel free to reach out to us.

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  2. Anonymous
    2018-03-14T16:04:10+00:00

    Thank you, Charles. I do frequently back it up to several locations. And unfortunately by the time I noticed the problem, I had already backed up that version over the other versions.

    Thank you for your kind offer, Doug. I wouldn't feel comfortable doing that with this particular file since I don't know you. Thank you for understanding.

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  3. Charles Kenyon 170.9K Reputation points Volunteer Moderator
    2018-03-14T13:06:12+00:00

    In the meantime, make regular, discrete, backups.

    This tool would help make it easier to do that:

    Save in two places

    I realize that this is a big document, but disk space is relatively cheap these days, especially compared to he amount of work that you've put into this.

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  4. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2018-03-14T08:14:10+00:00

    If it really troubles you, send me a copy of both documents, referencing this thread in the covering email message and I will investigate the issue.

    That is the only way the you may get some satisfaction.

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  5. Anonymous
    2018-03-14T06:12:07+00:00

    I followed Kristine Arp's suggestions. Copying and pasting the file didn't change the page or the word count. I ran the repair on the document and there was no change. 

    I also had a repair run on my entire computer and still no change.

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