Word App not uploading to Dropbox

Anonymous
2018-02-03T16:10:28+00:00

I am currently having some issues between dropbox and the Word app on my iPad. I will be typing in a document in the Word app and suddenly get an error message saying the app has saved my changes but can't upload them to Dropbox. When I check, the WiFi signal is strong and there is no obvious connection problem. In the directory the file shows "Upload Pending" under it and has an exclaimation point with a triangle around it. This happens multiple times daily, and happens to files in multiple folders. I have to save the file again with a new file name each time it happens because it won't over-write or delete the old file. Once the new file is saved, the old file never syncs and shows no yellow triange or green check icon. If I try to delete the old file I get an error message saying that the file cannot be deleted now and to try again later.  I have tried deleting and re-installing both apps multiple times and restarting device to no avail. I checked Dropbox trouble shooting and they said it was a Microsoft problem, not their end. I use these programs to take, save, and organize my class notes so getting this fixed is vital with exams coming up...thanks for your help.

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

82 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-04-23T04:10:20+00:00

    I am also having the same problems, going on 6 months now.

    IPad Pro 10.5

    iOS 11.3

    Word & Excel latest version as at this date.

    It doesn’t appear Microsoft are monitoring this thread, however I may have an insight as to a potential cause of the issue. When the document/spreadhseet is saved, there is a chance Microsoft has a setting that makes dropbox think that the file is now open in two locations and the file being edited after the initial save is a Read-Only copy.

    I say this because I discarded previous changes after the auto upload of a document wouldn’t complete. I then opened it again and was given this message.

    Even though I am the only person with the file open it is giving me this error. Maybe this is what is causing the error with the auto-save?

    If this is the case there should be quite a simple fix for the issue.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-04-20T22:12:28+00:00

    I would just like to add that I'm also experiencing this problem. Hopefully a resolution can be met soon. I work across multiple devices and use Dropbox because it is used by others in my group, so a fix for me is essential.

    Was this answer helpful?

    0 comments
  3. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2018-04-18T14:30:34+00:00

    Your frustration is perfectly understandable.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-04-18T14:27:08+00:00

    This is a crock of ****. A Microsoft team member responded ONE DAY after this thread was opened. It was reported with in this thread and a January 26th thread with a combined 1770 views and 86 replies.

    It is total incompetence by the Microsoft team that the only person who even seems to care is a volunteer moderator.

    Was this answer helpful?

    0 comments
  5. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2018-04-18T14:24:01+00:00

    No, you are misunderstanding my role in this forum. I participate as a volunteer. Again, see the FAQ.

    For more on the MVP award, see https://mvp.microsoft.com/.

    Was this answer helpful?

    0 comments