Office 365 cloud features do not work when using a privacy VPN

Anonymous

When I have a privacy VPN active (such as Private Internet Access - PIA) I can't access the cloud features on Office 365 (such as online templates, OneNote sync to the cloud, Excel or Word saving to OneDrive directly, etc). I have tried 3 different VPN solutions: PIA, NordVPN and VPNArea and they all exhibit the same issue. Is there a way to solve this or to tell Office to bypass the VPN?

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Anonymous

2018-06-05T17:49:18+00:00

I turned off CyberSec and changed to TCP but still no help. It was removing the file collaboration that finally made it work for me.
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Anonymous

2018-06-10T07:32:21+00:00

Just reporting back that I've had only limited success with adding the DNS manually. In the end I gave up and contacted NordVPN support. They don't have a fix but they at least told me why Office products think I am offline:

https://blogs.technet.microsoft.com/the_microsoft_excel_support_team_blog/2014/03/24/office-2013-reports-no-internet-connectivity-with-vpn-connection/

As I just mentioned they said they didn't have a fix but they said they are working on it. We will see. Microsoft seem to have come up with a very clunky way of testing for an internet connection, hopefully they will come up with a better solution.
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Anonymous

2018-06-12T14:04:50+00:00

Hi,

Outlook 365 will connect for me when using U.S. server(s) but when I use the Canadian server(s) (to be able to connect to Amazon, which is a whole other issue) I cannot login to Outlook. I haven't tried to use any other servers (I live in the U.S.). This is really starting to be a pain as I prefer to use Outlook email client and do not care for webmail clients (GMail, etc.).
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Anonymous

2018-06-26T03:17:45+00:00
Hi all

This is my first time on this blog. I too have had problems with Microsoft and PIA. Two topics:
1. For a while I could not send emails from Outlook 2016 (with PIA connected). PIA told me that they were going through a whitelisting process that would take some time (as I understand it, making sure all the big name email providers, eg google, yahoo etc) work with PIA. Well that process DID take some time but now I am fine. Apparently its all to do with SMTP etc. I am a novice so apologies if this seems unclear. Bottom line though is for me at least I can (now again) use PIA when sending emails from Outlook 2016.
2. Login and auto save with Microsoft Onenote and Word. Like many in this blog I too found I could not login/autosave etc with PIA connected (altough I should say that I used to be able to do so; things just stopped working on that for me a month or so ago). Anyway, I just wanted to add my comment that I changed from UDP to TCP and all is fine again for me. As I novice I have no idea of what TCP and UDP are or mean so I have today asked PIA to explain if there is any reason I should not change my default PIA setting from UDP to TCP (eg privacy integrity??).
So my fingers are crossed that both of my above problems are now solved. I see that others in this blog have found the Microsoft autosync problem re-emerge. I hope that doesn't happen to me....but we will see.

Good luck to all with either or both of the above problems. I hope my comments helped a bit.
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