Office 365 cloud features do not work when using a privacy VPN

Anonymous
2016-07-27T20:31:21+00:00

When I have a privacy VPN active (such as Private Internet Access - PIA) I can't access the cloud features on Office 365 (such as online templates, OneNote sync to the cloud, Excel or Word saving to OneDrive directly, etc). I have tried 3 different VPN solutions: PIA, NordVPN and VPNArea and they all exhibit the same issue. Is there a way to solve this or to tell Office to bypass the VPN?

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  1. Anonymous
    2019-02-28T18:46:31+00:00

    After some testing,  One Drive and the Autosave feature only worked intermittently. I read a post about changing the mtu setting for the network adapter. The article is: http://www.techkhoji.com/some-websites-not-loading-in-vpn-problem-fix/amp/

    Following the article's instructions I lowered the mtu to 1472, which worked for me. After the adjustment One Drive and autosave worked properly, and websites that wouldn't open did. 

    I'll keep testing, but for now the mtu size change appears promising. 

    The article also mentions changing DNS settings if mtu change does not work. Instructions are given for that, too. 

    Amazing StephenRappaport thank you!

    I can't begin to say how long I have sought a resolution to the Microsoft account sync issue whilst using NordVPN.

    Having followed the suggested fix from **http://www.techkhoji.com/some-websites-not-loading-in-vpn-problem-fix/amp/**  and lowering my MTU from 1500 to 1472 on my Ethernet & WIFI adaptor (not the the NordVPN adaptor), I can report that my Microsoft office sync issue has been resolved. 

    I have also ensured that all my TCP/IPv4 connections are pointing to Google's DNS 8.8.8.8 & 8.8.4.4 

    I hope this feedback helps others in a similar situation.

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  2. Anonymous
    2019-03-01T07:30:49+00:00

    NordVPN has has an article suggesting setting DNS servers and/or adding a default gateway 192.168.0.1 for the nordvpn TAP network adapter. I did both and it solved my problem. 

    I checked with their customer support whether there are security implications and they said it's completely safe.

    Link to NordVPN solution: https://support.nordvpn.com/1280231272

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  3. Anonymous
    2019-03-04T05:56:16+00:00

    Hi

    In the NordVPN application you must disable "Cyversec" and then, in the "Advanced Setting" change UDP protocol to TCP.

    This worked for me.

    For privateinternetaccess.com, just change the Connection Type to TCP in the settings panel. 

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  4. Anonymous
    2019-03-16T18:50:57+00:00

    I have been struggling with this for while. It seems now to work using the open vpn client. You can download the open vpn server profiles from nord vpn. Once you got the file open it in notepad and add

    dhcp-option DNS 8.8.8.8

    dhcp-option DNS 8.8.4.4

    Before <ca>

    You can easily toggle these lines on and off using # at the beginning of the line. Of course you can also use another DNS server instead of the Google dns.

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  5. Anonymous
    2019-03-16T19:21:24+00:00

    Why are people going through all this and sticking with NordVPN when I and others have reported that HotSpot Shiedl works flawlessly and I have also reported that CyberGhost also works flawlessly for me as well using the basic choices of settings that I've specified earlier in this thread (and that ExpressVPN seemed to as well except for one time when it may have been a fluke that had nothing to do with Express VPN)?

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