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Thanks! This fixed it for me.
Office 365 cloud features do not work when using a privacy VPN
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Anonymous
When I have a privacy VPN active (such as Private Internet Access - PIA) I can't access the cloud features on Office 365 (such as online templates, OneNote sync to the cloud, Excel or Word saving to OneDrive directly, etc). I have tried 3 different VPN solutions: PIA, NordVPN and VPNArea and they all exhibit the same issue. Is there a way to solve this or to tell Office to bypass the VPN?
Microsoft 365 and Office | Install, redeem, activate | For home | Other
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
136 answers
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Anonymous
2018-12-21T13:36:19+00:00 -
Anonymous
2018-12-21T18:18:39+00:00 I use Private Internet Access, and changing the UDP protocol to TCP appears to have worked for me as well.
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Anonymous
2018-12-31T18:32:02+00:00 Agree. MS shouldn't point fingers here. They need to fix their product.
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Anonymous
2018-12-31T21:11:58+00:00 I tried every fix posted, i switched to hotspot shield premium, and all the issues with microsoft went away, i use it on a combination of iphone, ipad, win10 and android, They jave a free version for testing, Since using hotspot i dont spend any more time troubleshooting, trying workarounds, etc, Testing hotspot might be worth trying, I ended up ditching a different commercial vpn after being satisfied, Yes, I 'lost' some money but the end of frustration was worth it, BTW, i am just a customer, I have no relationship with hotspot.
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Anonymous
2018-12-31T21:48:54+00:00 I tried every fix posted, i switched to hotspot shield premium, and all the issues with microsoft went away, i use it on a combination of iphone, ipad, win10 and android, They jave a free version for testing, Since using hotspot i dont spend any more time troubleshooting, trying workarounds, etc, Testing hotspot might be worth trying, I ended up ditching a different commercial vpn after being satisfied, Yes, I 'lost' some money but the end of frustration was worth it, BTW, i am just a customer, I have no relationship with hotspot.
That's been my experience also, except CyberGhost has worked "almost" 100% perfectly with settings I shared in earlier posts in this thread -- just two hiccups in the month I've been using it (once with Outlook and once with accessing my bank's website, but otherwise it's been flawless) -- and while HotSpot Shield has been great with all aspects of using Outlook and all of Office 365 for the months I've been using it, the past month it has had intermittent issues loading some websites, which has become less frequent but still exists (and which I expect is an infrastructure issue that took major work to resolve and is in the process of being worked out).
And, I have no relationship with any provider. I'm just a customer.