Office 365 cloud features do not work when using a privacy VPN

Anonymous
2016-07-27T20:31:21+00:00

When I have a privacy VPN active (such as Private Internet Access - PIA) I can't access the cloud features on Office 365 (such as online templates, OneNote sync to the cloud, Excel or Word saving to OneDrive directly, etc). I have tried 3 different VPN solutions: PIA, NordVPN and VPNArea and they all exhibit the same issue. Is there a way to solve this or to tell Office to bypass the VPN?

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  1. Anonymous
    2019-03-16T19:31:55+00:00

    And to add to my prior post directly above, PrivateInternetAccess may be fine as well, as suggested a few posts up by another poster. I haven't tested it enough to know myself.

    But why the determination to be staying with NordVPN when it seems to be the most notorious for having problems with Office 365 for a lot of people? I know it has a great reputation and is fine for plenty of people -- it's the one I myself chose after tons of research and I used it for a long time until I went from Office 2010 standalone apps to Office 365 and everything broke. I mean, if it's not working with Office 365 why go crazy wrestling with it (unless you have a prepaid annual subscription) when the others seem to work fine with perhaps one or two settings adjustments (TCP apparently being the main one if not the only one needed)? (With HotSpot Shield, no adjustments are needed.)

    I'm saying all this because as soon as I went to Office 365 I lost almost two weeks without sleep and had a huge setback in my business while trying to make NordVPN work and then trying to find anything else that would work. It ended up taking almost a month. I'm just trying to help save others from that kind of fate.

    I have no involvement, interest, connection, relationship, investment, or communication whatsoever with any of the VPN providers mentioned or any other aspect of the industry, other than being a customer with a minimal monthly subscription and having asked their tech support people for help at times.

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  2. Anonymous
    2019-03-16T19:21:24+00:00

    Why are people going through all this and sticking with NordVPN when I and others have reported that HotSpot Shiedl works flawlessly and I have also reported that CyberGhost also works flawlessly for me as well using the basic choices of settings that I've specified earlier in this thread (and that ExpressVPN seemed to as well except for one time when it may have been a fluke that had nothing to do with Express VPN)?

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  3. Anonymous
    2019-03-16T18:50:57+00:00

    I have been struggling with this for while. It seems now to work using the open vpn client. You can download the open vpn server profiles from nord vpn. Once you got the file open it in notepad and add

    dhcp-option DNS 8.8.8.8

    dhcp-option DNS 8.8.4.4

    Before <ca>

    You can easily toggle these lines on and off using # at the beginning of the line. Of course you can also use another DNS server instead of the Google dns.

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  4. Anonymous
    2019-03-04T05:56:16+00:00

    Hi

    In the NordVPN application you must disable "Cyversec" and then, in the "Advanced Setting" change UDP protocol to TCP.

    This worked for me.

    For privateinternetaccess.com, just change the Connection Type to TCP in the settings panel. 

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  5. Anonymous
    2019-03-01T07:30:49+00:00

    NordVPN has has an article suggesting setting DNS servers and/or adding a default gateway 192.168.0.1 for the nordvpn TAP network adapter. I did both and it solved my problem. 

    I checked with their customer support whether there are security implications and they said it's completely safe.

    Link to NordVPN solution: https://support.nordvpn.com/1280231272

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