Office 365 cloud features do not work when using a privacy VPN

Anonymous
2016-07-27T20:31:21+00:00

When I have a privacy VPN active (such as Private Internet Access - PIA) I can't access the cloud features on Office 365 (such as online templates, OneNote sync to the cloud, Excel or Word saving to OneDrive directly, etc). I have tried 3 different VPN solutions: PIA, NordVPN and VPNArea and they all exhibit the same issue. Is there a way to solve this or to tell Office to bypass the VPN?

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  1. Anonymous
    2018-06-05T17:49:18+00:00

    I turned off CyberSec and changed to TCP but still no help.  It was removing the file collaboration that finally made it work for me.

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  2. Anonymous
    2018-06-01T00:12:56+00:00

    SU

    Sudetta, your response worked perfectly. Thank you for the help. Perhaps this response should be elevated to the top of this string! Thanks again, Raymond

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  3. Anonymous
    2018-05-28T02:25:19+00:00

    Thanks Paul, I'll try that .

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  4. Anonymous
    2018-05-28T00:55:41+00:00

    G'day Stephen,

    I just used Google's DNS servers.  8.8.8.8 and 8.8.4.4.

    I've noticed it doesn't always work putting them in NordVPN's app but it seems to consistently work (so far anyway), adding them to network settings.

    cheers

    Paul

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  5. Anonymous
    2018-05-28T00:29:04+00:00

    Thanks. Which dns settings did you use?

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