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When I have a privacy VPN active (such as Private Internet Access - PIA) I can't access the cloud features on Office 365 (such as online templates, OneNote sync to the cloud, Excel or Word saving to OneDrive directly, etc). I have tried 3 different VPN solutions: PIA, NordVPN and VPNArea and they all exhibit the same issue. Is there a way to solve this or to tell Office to bypass the VPN?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Perhaps Microsoft is spying on us with OnDrive. That is why they do not want to fix the problem. It seems odd to me that a privacy VPN detect ONLY Onedrive as insecure connection... Think about it guys! I am having the same problem and have been thinking about dropping OneDrive and stick to iCloud.
To provide another view, I was experiencing the same issue with OneDrive / O365 and PIA not working.
I have swapped to TCP and left PIA MACE on and it seems to be working at the moment. This is based on a few minutes of use but files are synchronising and I am not getting an error of not being connected to the internet. Also have been able to do image search and install then use the Pexels add-in.
I'm not able to load the onedrive file in the onedrive website when cybersec is activate. Is it working for you ?
Thanks
After some testing, One Drive and the Autosave feature only worked intermittently. I read a post about changing the mtu setting for the network adapter. The article is: http://www.techkhoji.com/some-websites-not-loading-in-vpn-problem-fix/amp/
Following the article's instructions I lowered the mtu to 1472, which worked for me. After the adjustment One Drive and autosave worked properly, and websites that wouldn't open did.
I'll keep testing, but for now the mtu size change appears promising.
The article also mentions changing DNS settings if mtu change does not work. Instructions are given for that, too.
Thanks, I will give it a go.