Office 365 cloud features do not work when using a privacy VPN

I found a fix!!

After troubleshooting with a Tech from NordVPN, we found that enabling IPV6 on my WiFi adapter (whichever was the problem adapter being used), fixed the issue.

I have been struggling with this for months and was at the point of giving up my VPN. Now it's fixed!

I should also mention that while troubleshooting, we put a default gateway of 192.168.0.1 on IPV4 under the VPN adapter settings! so it could be a combination of the two!

Hi

In the NordVPN application you must disable "Cyversec" and then, in the "Advanced Setting" change UDP protocol to TCP.

This worked for me.

Thank you Sudetta.   I just tried this and it seems to have worked also.   Office Apps seem to recognize that they are now connected with NordVPN running and connected in the background.     IN PARTICULAR, OneNote -- which wouldn't sync with the server and thought it was running locally only -- is not both recognizing it's connected, and is syncing.  Also, there was one website that I access regularly that I couldn't access that, after this change, I can access.

For EddieMN -- using PowerPoint now, online pictures load -- which they didn't for me either.

I don't use OneDrive so I can't comment on that.   It seems like that's a big problem so I wish I could comment.

Can't say for certain it's 100% fixed but I'd say that all appears normal.   I'll post again after I get some experience with these settings.  THANKS Sudetta.

Any other users -- we should confirm this for everyone so that the issue can be resolved when using VPNs/NordVPN.

I just had to cancel my subscription too with NordVPN. Everything else work fine when connected via VPN - except Office products when working with documents on OneDrive.

I have ensured Bullguard firewall is OFF, and Windows Defender firewall if OFF when connected (just to make sure they are not interfering), but still no joy.

The moment I disconnect from VPN, everything is fine. Very frustrating as using VPN is important to me. AND I have now had to miss out on a great subscription deal from NordVPN! :(

It would be great to have a proper permanent solution to this because I use OneDrive all the time.

I have the same problem. There are no ports in my VPN. This is a One Drive problem, gentlemen. In fact, as I type this reply I am connected to the VPN and One Drive is telling me it is "processing changes (15 min now) and that it will upload when a connection is established.

I can do all my Microsofty-stuff ... except One Drive. Never had this problem with Dropbox, Box, or Google Drive.

I have the same problem. There are no ports in my VPN. This is a One Drive problem, gentlemen. In fact, as I type this reply I am connected to the VPN and One Drive is telling me it is "processing changes (15 min now) and that it will upload when a connection is established.

I can do all my Microsofty-stuff ... except One Drive. Never had this problem with Dropbox, Box, or Google Drive.

Meant to say ports blocked

Arrrgh, I have had this problem for months. 

I have tried everything, but it didn't work. 

I have found the correct solution that should work for everyone and it is here: https://www.macwheeler.com/windows-10-office-365-cannot-connect-over-openvpn-fixed/

It comes down to setting a default gateway to your Tap connection so that the Network Location Awareness (NLA) and the Network Connection Status Indicator (NCSI) can discern whether an active network connection is available. 

Sigh...

I use the VPN Private Internet Access (PIA). I used the steps provided in Mac Wheeler's post and it worked! I have not experienced any issues. Glad this is behind me. I did not like using the web without my VPN.

Rick