Office 365 cloud features do not work when using a privacy VPN

Anonymous
2016-07-27T20:31:21+00:00

When I have a privacy VPN active (such as Private Internet Access - PIA) I can't access the cloud features on Office 365 (such as online templates, OneNote sync to the cloud, Excel or Word saving to OneDrive directly, etc). I have tried 3 different VPN solutions: PIA, NordVPN and VPNArea and they all exhibit the same issue. Is there a way to solve this or to tell Office to bypass the VPN?

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Anonymous
    2018-11-29T10:18:25+00:00

    Windows 10 build 1803

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  2. Anonymous
    2018-11-29T08:31:09+00:00

    I have been doing fine with HotSpot Shield for about a month -- except now for the past five days it won't load many web pages and they say it's a known issue, though ironically it's continued to work absolutely perfectly all along with Outlook in Office 365 under Windows 7, when "almost" nothing else would.

    I've now tried ExpressVPN with TCP and it took infinitely too long to load Outlook on multiple attempts so I stopped trying and gave up.

    And I've now also tried PIA with TCP and I must say so far on two machines it's been working just fine with Outlook, with the only exception being it takes longer than normal to load Outlook but certainly not long enough to be a problem or be cause for concern.

    For my money, I'll be staying with HotSpot Shield if they get this issue resolved of not loading many web pages and there's no issue revealed about their infrastructure having been compromised.

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  3. Anonymous
    2018-11-29T08:26:13+00:00

    Hi

    In the NordVPN application you must disable "Cyversec" and then, in the "Advanced Setting" change UDP protocol to TCP.

    This worked for me.

    This workaround works like a charm for me

    Thanks a lot

    BTW, it doesn't fix the issue at first try, before applying you have to close all office processes or reboot you computer.

    Are you running Windows 7 or Windows 10?

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  4. Anonymous
    2018-11-26T16:37:25+00:00

    I'm using VPN Unlimited and don't have this option. Seems ludicrous that something's built in to prevent the use of a VPN - they are widespread now. I have 3 at work and 1 at home for goodness sake.

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  5. Anonymous
    2018-11-26T16:25:28+00:00

    Hi

    In the NordVPN application you must disable "Cyversec" and then, in the "Advanced Setting" change UDP protocol to TCP.

    This worked for me.

    This workaround works like a charm for me

    Thanks a lot

    BTW, it doesn't fix the issue at first try, before applying you have to close all office processes or reboot you computer.

    Was this answer helpful?

    0 comments