Sign in to open "shredder.osi.office.net/shredderservice/api/aadgraph/gettenantdetails"

Anonymous
2016-11-21T09:06:10+00:00

Split from this thread.

This is happening to me too recently. It happens every time I go to copy text in Word. It appears right after I right click and select copy. It is really annoying. I thought it might be a phish so I just delete it. It sounds like a problem with a recent update now though. The screen shot elsewhere in this discussion is exactly what I see. Of note I copied this to paste elsewhere and the message did not appear so it might be restricted to Office.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-12-20T17:33:59+00:00

Hi Everyone,

Since customers confirm the issue has been resolved by updating Office to the latest version, I'd like to make a summary which will benefit other community members who can quickly find the useful information.

Description

Open Word 2016 on Windows, select the text, and then right click it to choose Copy, the following message pops up and ask us to sign in to open

"https://shredder.osi.office.net/ShredderService/api/aadgraph/gettenantdetails"

 

Solution

Update Office to the latest version: Open Word or other Office clients>File>Account>Update Options>Update Now.

More information

If the issue persists after updating Office applications, please let us know or start a new thread with the screenshots of the Office application version (Go to File > Account, capture a screenshot about the information under Subscription Product and Office Updates)

Thanks,

Felix

Was this answer helpful?

0 comments

56 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2016-11-24T17:41:32+00:00

    Ctrl + Cand Ctrl + V. did not activate the pop-up

    but right+click+copy did.

    Followed the above steps and the pop-up is gone.

    It also removed my documents history (as per the warning).

    needed to add https:// before *.sharepoint.com

    Thanks.

    Tim.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-11-24T23:30:10+00:00

    Hi Tim,

    Thanks for your detailed information.  We will be engaging the related team and continue to provide any updates here.

    @all, if you are experiencing a similar issue, please try Spike's suggestion to check the outcome.

    @Scott, csv11, we would appreciate it if you could help to provide the tenant information and Office version via Private Message in order for us to escalate this to the Engineering team.  If you are not a tenant administrator, I would suggest that you share this thread with your administrator and respond with the required information.

    Thanks,

    Sky Pei

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-11-25T03:33:57+00:00

    Hi Tim,

    We have engaged the relevant team to continue to assist you on this. You and your Office 365 global admin  will be contacted via email for further troubleshooting. Please keep an eye on your mailbox and keep working on the issue with them. We will share the solution to the community once you confirm that this issue is resolved. Community members will benefit from your sharing.

    Thanks,

    Spike

    Was this answer helpful?

    0 comments