Sign in to open "shredder.osi.office.net/shredderservice/api/aadgraph/gettenantdetails"

Anonymous

Split from this thread.

This is happening to me too recently. It happens every time I go to copy text in Word. It appears right after I right click and select copy. It is really annoying. I thought it might be a phish so I just delete it. It sounds like a problem with a recent update now though. The screen shot elsewhere in this discussion is exactly what I see. Of note I copied this to paste elsewhere and the message did not appear so it might be restricted to Office.

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Anonymous

Hi Everyone,

Since customers confirm the issue has been resolved by updating Office to the latest version, I'd like to make a summary which will benefit other community members who can quickly find the useful information.

Description

Open Word 2016 on Windows, select the text, and then right click it to choose Copy, the following message pops up and ask us to sign in to open

"https://shredder.osi.office.net/ShredderService/api/aadgraph/gettenantdetails"

Solution

Update Office to the latest version: Open Word or other Office clients>File>Account>Update Options>Update Now.

More information

If the issue persists after updating Office applications, please let us know or start a new thread with the screenshots of the Office application version (Go to File > Account, capture a screenshot about the information under Subscription Product and Office Updates)

Thanks,

Felix

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56 additional answers

Anonymous

2016-12-07T17:45:08+00:00

Any word on when this bug might get fixed? We were able to work around by signing the users out of the Office365 account. This isn't ideal but seems to prevent Office from continually prompting them to sign in.
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Anonymous

2016-12-07T10:28:42+00:00

Hi

I got the PM, but the individual did not come back to me as promised.
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Anonymous

2016-12-07T08:00:51+00:00

Hi All,

Feel free to let us know if you have received the private message and provide the requsted information at your convenience.

Regards,

Shirley
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Anonymous

2016-12-01T12:09:05+00:00

Hi Carmen3498，

I have sent you a PM and would like to assist you in fixing this issue from your environment. Please check the details in the PM and we will move forward from there.

@Perplexed user99，

We have received the information that you have sent via Private Message. We will be engaging the related team and continue to provide any updates here.

Regards,

Allan
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