Cannot print from Publisher

Anonymous
2016-11-01T22:48:51+00:00

I can no longer get publisher to print to any printer, including a physical printer (HPLaserJet) or to a file, i.e. a PDF.  It tries to connect for about 30 seconds and then once connected the print button remains greyed out.  All other MS Office programs work fine.  Any ideas?

Microsoft 365 and Office | Publisher | For home

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  1. Anonymous
    2018-01-30T12:06:51+00:00

    I'm in the same boat. Will not print too, just keeps telling me it's waiting for the printer to respond but never does.

    I did try the Microsoft support both online and over the phone. No help as yet but a Publisher expert was meant to call me last week at an arranged time but no call or further contact has been made.

    I'm quite disgusted with this treatment, an update is released that kills publisher and because it is 2007 version we are just meant to update. If this was a car that got sent an update and it stopped working we wouldn't put up there would be legal action and class actions everywhere but Microsoft seem to get away with it.

    Almost extortion, send out an update so that we have to pay to replace a program that worked fine before.

    I almost uninstalled it today but I'm using Outlook for emails and I realy don't want to have to set up another program.

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  2. Anonymous
    2018-01-24T05:58:36+00:00

    Thank you DavidF for this info, I’ll certainly give it a try. Cheers Di

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  3. Anonymous
    2018-01-23T20:57:25+00:00

    Thanks to DavidF for tips on a work-around solution to my printing problem with Publisher 2007.

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  4. Anonymous
    2018-01-23T01:21:55+00:00

    I have just spent another hour with online chat and the Level 2 tech confirmed that Office 2007 is no lomger supported and we all have to upgrade to latest Office pack. Not a good outcome

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  5. Anonymous
    2018-01-23T01:16:40+00:00

    Thanks to AbolicalDi for your response to my inquiry.  It seems as though Microsoft is keeping us in the dark about how to handle this.  I checked with an IT tech who said the problem had to do with some defective chip that Microsoft knew about for several years and only just now attempted a patch to remedy the defective chip.  What happened is they messed us up.  This tech said it would be cheaper to purchase a new computer than to try to repair the problem.  Can you believe that!?  Microsoft...you owe us an explanation and a fix to our problem!

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