FIXED: Error: “Microsoft Office cannot find your license for this application” and application closes in Office 2016 (Build: 16.0.7167.2040)

Anonymous
2016-09-14T21:33:54+00:00

Issue:

When opening an Office application, you may see the following error message:

"Microsoft Office cannot find your license for this application. A repair attempt was unsuccessful or cancelled. Microsoft Office will now close."

IMPORTANT: This error appears if you have this Office 2016 build: 16.0.7167.2040. If you don’t have this specific version and you’re getting this error, or you’re getting a different error, we recommend you create a new post. To check your Office version, choose the Uninstall a program option in the Windows Control Panel, find your Office program in the list and check the version number.

Status: Fixed

This licensing issue has been resolved in Office 2016 version 16.0.7167.2055 or later. To get the latest update, please run an online repair of Office 2016:

  1. Restart your computer. Don’t open any Office applications when you’re back on your desktop.
  2. Run an online repair of Office from the Control Panel.

IMPORTANT: Please choose the Online Repair option instead of Quick Repair. If you run Quick Repair, the latest build version doesn’t get installed. 3. Restart the computer again and open the Office application. 4. Click File > Account, and verify the Office version under Office Updates in the Product Information section. It should be a newer version than 16.0.7167.2040.

If you’ve done the above step and you continue to get the same error message, please do the following:

  • Choose the Uninstall a program option in the Windows Control Panel, find your Office program, and check the Office version.
  • If the Office version isn’t 16.0.7167.2040, create a new post with the error you’re getting along with the exact Office build version.
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  1. Anonymous
    2016-09-15T23:58:30+00:00

    Issue:

    When opening an Office application, you may see the following error message:

    "Microsoft Office cannot find your license for this application. A repair attempt was unsuccessful or cancelled. Microsoft Office will now close."

    This issue impacts customers who are in the Office version 16.0.7167.2040.

    Status: Workaround

    Our engineering team is actively working on a fix. If you are experiencing this licensing issue, try rebooting Windows, restart the Office app, and then update to the latest Office version 16.0.7167.2060 or later. To update to the latest version, go to File > Account > Update Options> Update Now.

    We apologize for the inconvenience. We'll update this post when we have a final fix released out to our customers.

    We don't want a new version. We just want the old one back, which was working fine!

    Your advice to 'File > Account > Update Options > Update Now' of course doesn't work when Office closes before you even get there!

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  2. Anonymous
    2016-09-16T03:16:35+00:00

    you can't even get into the file menu before it closes or the error message comes up it was working fine earlier today now none of my programs are working, and i have assessments due 

    what am i suppose to do now how long is this going to take to fix?

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  3. Anonymous
    2016-09-16T03:22:57+00:00

    follow this step an your office 365 might be fix

    open troubleshooting, troubleshooting the office and it will eventually fix it by its own

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  4. Anonymous
    2016-09-16T03:37:50+00:00

    Hi Naomi,

    Please try restarting your computer, then open Office again. Typically, the error message won't pop-up after restart which then allows us to access File > Account > Update Options to update to the version .2060.

    We'd love to hear if this works. We're very sorry for this issue and I've passed along any feedback we receive over to our engineering team. The Office team is working on a fix at the moment.

    Thanks,

    Michelle V.

    Office Team

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  5. Anonymous
    2016-09-16T03:45:50+00:00

    that's a STUPID theory the reason that it's doing that is problebly in genuine so try installing it correctly STUPIDASS

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