FIXED: Error: “Microsoft Office cannot find your license for this application” and application closes in Office 2016 (Build: 16.0.7167.2040)

I found this in another Microsoft forum.  Maybe it will help people here.  Why it hasn't been posted here I don't know.  I have not tested it because I am not using the 365 version, but I am considering trying it with regular Office 2016.  Here is the post and the link:

https://answers.microsoft.com/en-us/msoffice/forum/msoffice\_account-mso\_other/we-are-unable-to-sign-you-into-office-please/39957195-8eb6-4f02-83ef-297d8a13c588

• All replies (1)

Linda Wu MSFT replied on 

• Microsoft
• Forum Moderator

Hi Dyan,

I suggest you perform the steps below and check the result.

1.    Remove Office 365 related credentials. To do it, open Control Panel >Credential Manager > Windows Credential> Generic Credentials, then delete any items which contains MicrosoftOffice15_Data orMicrosoftOffice16_Data.

2.    PressWindow + R, type inregedit >enter, and check the location:

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities

Then delete any folders under identities.

If you are using Office 2013, please replace16.0 with 15.0.

3.    Reset Internet Explore settings. Close all Internet Explorer, then start Internet Explorer > Tools > Internet options>Advanced tab >Reset > in the Reset Internet Explorer Settings dialog box, click Reset > Ok > Restart your PC to apply changes.

4.   Try signing in Office application with your Office 365 account again.

If the issue persists, I would like to collect the following information:

1.    A screenshot of the error message if any one.

2.    Regarding "We don't see however the subscription option as I believed we are using the company license."

       How many users in your company have this issue?

3.    When did you encounter this issue? Did it occur when you opened document from SharePoint online or when you signed in? If neither is your case, can you share more detailed information with us? 

4.    If possible, we still need the screenshot of your subscription. To check it, log into the Office portal > click your avatar in the top right corner >View account > Subscription.

5.    A screenshot of the Office version. To check it, open one program, then clickFiles >Account. You will see the version just under Office Updates.

Regards,

Linda

This is not acceptable! The fixes you have explained do not work either,

I use my computer for work, not play!!!

the ONLY items I need on the darn thing are my office products. Which I have clearly purchased. Then with this computer the only way I could have them was by purchasing Office 365.

Hum lets see, ever since Microsoft did two different downloads I've lost my use of something I've personally paid for. In turn I've lost hundreds if not thousands of dollars in work. Honestly, when I can not get into my previous work, I loose thousands if not millions. I do not believe the public is aware that if they don't pay a yearly fee to Microsoft they CAN NOT open anything they have already created. This is even when they owned the product it was created with.  

The first time it took a full day on the phone with Microsoft IT  to repair it. This time I'm going to take it to someone local. Either way after losing time and money I'm pissed

Cindy

I am having the same issues. I am at the current update they say to have. I did an online repair and it completely re-installed Office. STILL having same problem.  Completely Unacceptable! I need to get work done!

Dear Microsoft - FIX THE ISSUE.

Online Repair does not work. Work around does not work.  Nothing works. Using Word online until then. :/