FIXED: Error: “Microsoft Office cannot find your license for this application” and application closes in Office 2016 (Build: 16.0.7167.2040)

Anonymous
2016-09-14T21:33:54+00:00

Issue:

When opening an Office application, you may see the following error message:

"Microsoft Office cannot find your license for this application. A repair attempt was unsuccessful or cancelled. Microsoft Office will now close."

IMPORTANT: This error appears if you have this Office 2016 build: 16.0.7167.2040. If you don’t have this specific version and you’re getting this error, or you’re getting a different error, we recommend you create a new post. To check your Office version, choose the Uninstall a program option in the Windows Control Panel, find your Office program in the list and check the version number.

Status: Fixed

This licensing issue has been resolved in Office 2016 version 16.0.7167.2055 or later. To get the latest update, please run an online repair of Office 2016:

  1. Restart your computer. Don’t open any Office applications when you’re back on your desktop.
  2. Run an online repair of Office from the Control Panel.

IMPORTANT: Please choose the Online Repair option instead of Quick Repair. If you run Quick Repair, the latest build version doesn’t get installed. 3. Restart the computer again and open the Office application. 4. Click File > Account, and verify the Office version under Office Updates in the Product Information section. It should be a newer version than 16.0.7167.2040.

If you’ve done the above step and you continue to get the same error message, please do the following:

  • Choose the Uninstall a program option in the Windows Control Panel, find your Office program, and check the Office version.
  • If the Office version isn’t 16.0.7167.2040, create a new post with the error you’re getting along with the exact Office build version.
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  1. Anonymous
    2016-09-23T00:55:07+00:00

    I don't want to update because the new onenote is horrid, makes ghost lines everywhere that accumulate over time, and is missing things that the first one had that I happen to really want, which may be stupid, but the ability to write with white ink on a black background keeps me from getting headaches when I work problems. I really value my lack of headpain more than the dubious potential benefit I might get from updating.

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  2. Anonymous
    2016-09-23T00:29:05+00:00

    Hi Dave,

    We apologize that this is causing so much customer pain. We've made some fixes in ours update .2060 or later. Are you able to update via the steps provided in the original post?

    Thanks,

    Michelle V.

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  3. Anonymous
    2016-09-23T00:27:39+00:00

    Hi Jok3r1S, you'll have to update to the latest version to remove the error message. Are you able to update? What issues are you running into and specific error messages? We can help you diagnose further.

    Thanks,

    Michelle V.

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  4. Anonymous
    2016-09-23T00:25:30+00:00

    Hi Cindy,

    We apologize that this is causing so much pain and really interested to understand what issues you're running into when updating to the latest version. Please provide us with more information on the errors you're receiving or any experience with updating to .2060 or later version. I'll escalate any information I receive over to our engineering team.

    Thanks,

    Michelle V.

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  5. Anonymous
    2016-09-23T00:21:02+00:00

    Hi enesdoc,

    I'm so sorry that this is causing too much pain and trouble. We have made some fixes in the version .2060 and later. Can you give us more information about the issue that you're running into when updating via the steps we've provided?

    For the corrupted files issue, I'm splitting off the thread so that we can bubble this up in the forum rather than being buried in this post. Ours support engineers can help you diagnose it further.

    Thanks,

    Michelle V.

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