FIXED: Error: “Microsoft Office cannot find your license for this application” and application closes in Office 2016 (Build: 16.0.7167.2040)

Anonymous
2016-09-14T21:33:54+00:00

Issue:

When opening an Office application, you may see the following error message:

"Microsoft Office cannot find your license for this application. A repair attempt was unsuccessful or cancelled. Microsoft Office will now close."

IMPORTANT: This error appears if you have this Office 2016 build: 16.0.7167.2040. If you don’t have this specific version and you’re getting this error, or you’re getting a different error, we recommend you create a new post. To check your Office version, choose the Uninstall a program option in the Windows Control Panel, find your Office program in the list and check the version number.

Status: Fixed

This licensing issue has been resolved in Office 2016 version 16.0.7167.2055 or later. To get the latest update, please run an online repair of Office 2016:

  1. Restart your computer. Don’t open any Office applications when you’re back on your desktop.
  2. Run an online repair of Office from the Control Panel.

IMPORTANT: Please choose the Online Repair option instead of Quick Repair. If you run Quick Repair, the latest build version doesn’t get installed. 3. Restart the computer again and open the Office application. 4. Click File > Account, and verify the Office version under Office Updates in the Product Information section. It should be a newer version than 16.0.7167.2040.

If you’ve done the above step and you continue to get the same error message, please do the following:

  • Choose the Uninstall a program option in the Windows Control Panel, find your Office program, and check the Office version.
  • If the Office version isn’t 16.0.7167.2040, create a new post with the error you’re getting along with the exact Office build version.
Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2016-09-16T10:11:10+00:00

    I am unable to use office 365.  Emails are still received but I cannot create new ones or reply. This is now causing great problems as emails is my main method of communication. When I attempt to sign in I am informed that my email address is not associated with the 365 product. I do not understand your so called repair and the length of time it is taking Microsoft to solve this issue.  I work from home so an early repair is essential. How do I actually talk to a Microsoft person? What is there technical department's number?

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  2. Anonymous
    2016-09-16T08:25:40+00:00

    Issue:

    When opening an Office application, you may see the following error message:

    "Microsoft Office cannot find your license for this application. A repair attempt was unsuccessful or cancelled. Microsoft Office will now close."

    This issue impacts customers who are in the Office version 16.0.7167.2040.

    Status: Workaround

    Our engineering team is actively working on a fix. If you are experiencing this licensing issue, try rebooting Windows, restart the Office app, and then update to the latest Office version 16.0.7167.2060 or later. To update to the latest version, go to File > Account > Update Options> Update Now.

    We apologize for the inconvenience. We'll update this post when we have a final fix released out to our customers.

    abulashvilimariami

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  3. Anonymous
    2016-09-16T08:16:23+00:00

    This is nuts I am trying to set up my new computer and ready to ditch the thing because it will not allow me to activate Microsoft office. Really how many times do I need to put in my details to be told they are not valid!

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    5 people found this answer helpful.
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  4. Anonymous
    2016-09-16T03:55:34+00:00

    hello , I've been trying to figure out what was the problem but none wont work please fix this problem when ever I try to use Microsoft word , excel , PowerPoint , etc. it says " Microsoft office cannot verify the license for this product . You should repair the office program by using Control Panel . Please fix this problem as soon as you can . Thank you for your time .

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    30+ people found this answer helpful.
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  5. Anonymous
    2016-09-16T03:47:02+00:00

    yes turning  off the computer then back on again allowed me to acess the menu and just doing updates now hope it works

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    10 people found this answer helpful.
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