FIXED: Error: “Microsoft Office cannot find your license for this application” and application closes in Office 2016 (Build: 16.0.7167.2040)

Anonymous

Issue:

When opening an Office application, you may see the following error message:

"Microsoft Office cannot find your license for this application. A repair attempt was unsuccessful or cancelled. Microsoft Office will now close."

IMPORTANT: This error appears if you have this Office 2016 build: 16.0.7167.2040. If you don’t have this specific version and you’re getting this error, or you’re getting a different error, we recommend you create a new post. To check your Office version, choose the Uninstall a program option in the Windows Control Panel, find your Office program in the list and check the version number.

Status: Fixed

This licensing issue has been resolved in Office 2016 version 16.0.7167.2055 or later. To get the latest update, please run an online repair of Office 2016:

Restart your computer. Don’t open any Office applications when you’re back on your desktop.
Run an online repair of Office from the Control Panel.

IMPORTANT: Please choose the Online Repair option instead of Quick Repair. If you run Quick Repair, the latest build version doesn’t get installed. 3. Restart the computer again and open the Office application. 4. Click File > Account, and verify the Office version under Office Updates in the Product Information section. It should be a newer version than 16.0.7167.2040.

If you’ve done the above step and you continue to get the same error message, please do the following:

Choose the Uninstall a program option in the Windows Control Panel, find your Office program, and check the Office version.
If the Office version isn’t 16.0.7167.2040, create a new post with the error you’re getting along with the exact Office build version.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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120 answers

Anonymous

2016-09-18T14:11:12+00:00

Hi Jo, thanks for replying. Can you tell us which version you're now in? Also please report back to see if you are not receiving this error message anymore.

Michelle
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Anonymous

2016-09-18T13:38:40+00:00

Hi Rachael,

Can you provide us with the error message you're getting? Is there a specific error number you're receiving. Please reply with more info and we'll help you get to a resolution.

As a heads up, we'll send you a private message to diagnose this issue further.

Thanks,

Michelle
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Anonymous

2016-09-18T12:00:48+00:00

hello

my existing file doesn't open with this word
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Anonymous

2016-09-18T10:37:10+00:00

MSFT,

I can't tell you how disappointed and pissed I am about this. You should have never released this product without proper QC. Office is a core workhorse product and this issue is killing my productivity.

Mr. Nadella, are you listening? Stop focusing on headline grabbing acquisitions (Linkedin) and and focus on getting your products right.
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Anonymous

2016-09-18T04:43:23+00:00

I tried to restart it, and an error occurred while it was fixing. Hint: if I can't do my school work, I will find one way or another to destroy this company! You can't sell something for 70 something dollars and expect people (your buyers) be happy when they can't even work with it!

I cannot restart it because "C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe /update user" did not work! Nothing works! Fix this ASAP before you get the wrath of multiple high school and college students who are horrible at keeping with time!!!!
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