OneNote - All Notebooks Suddenly Empty

Anonymous
2016-08-17T14:34:44+00:00

My world heavily linked into this application and nine notebooks were suddenly emptied off all their content - right in front of my eyes.  All I did was start it up, and was about to type when it all just went away and I got this message:

"There are no sections open in this notebook or section group

Click here to create a new section**"**

Now I did go to backup - but it's not restoring my notebooks the way they were.

These books are also located in OneDrive, but I can't bring them in.

I would like to know why this happened.

It appears that Microsoft OneNote is unstable and nobody has any real answers.

This concerns Office 2010.

Can someone please help.

***Post moved by the moderator to the appropriate forum category.***

Microsoft 365 and Office | OneNote | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2016-08-22T22:40:10+00:00

Hi everyone - some update.

I believe this issue was resolved last Friday, 08/19. Please check Denise's answer here, and let us know if it is fixed with your latest update. To get the update immediately, open OneNote and click  File> Account > Update Options > Update Now.  

If you're curious to learn more on the issue, check out this postmade by OneNote Program Manager Grant in the Reddit community.

If you're not seeing the fix, do respond and let us know.

Best,

Noyonima

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  1. Anonymous
    2016-08-19T17:07:35+00:00

    IT'S BACK !!

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  2. Anonymous
    2016-08-19T12:18:07+00:00

    Nope, Tried closing and reopening all of my notebook and they are blank.

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  3. Anonymous
    2016-08-19T09:33:31+00:00

    Cross reference to Reddit page: https://www.reddit.com/r/OneNote/comments/4y5fkj/just\_lost\_all\_of\_my\_notes/

    OneNoteGrant

    Hey Product Manager on OneNote here. We've identified the issue and are in the process of patching it. I'll keep everyone updated as the fix goes out!

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  4. Anonymous
    2016-08-18T15:18:46+00:00

    I did one additional step. 

    I opened OneNote on my PC that was not working(Win 7, Office 2010) and closed all notebooks. 

    Once closed, I followed the steps indicated by going to OneDrive, opening each notbook one at a time online.  Then clicking "Edit Notebook with One Note" and allowing each one to fully sync.  All seems to be fine, just remember a large notebook can take a while to sync.  I watched the status on each by right clicking on the notbook tab to the left, and clicking "notebook sync status..."

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