Office 16 Click-to-Run Extensibility Component could not modify 137 protected registry keys during installation or update of Office 365

Anonymous
2016-08-13T14:59:47+00:00

In installing and re-installing Office 365 Home (64-bit install on Win 7 Pro 64-bit), I get approx. 137 Warnings in Event Viewer like the following:

Product: Office 16 Click-to-Run Extensibility Component. The application tried to modify a protected Windows registry key \msinkdiv.InkDivider.1.

I did a deep uninstall and reinstall just to see if this could be avoided, but no.  It happens on each install or repair or reinstall.

Here's all the info for one of these - but keep in mind there are 137 different ones (different keys being named):

Log Name:      Application

Source:        MsiInstaller

Date:          8/13/2016 1:48:06 AM

Event ID:      1039

Task Category: None

Level:         Warning

Keywords:      Classic

User:          SYSTEM

Computer:      WINDOWS-[My PC]

Description:

Product: Office 16 Click-to-Run Extensibility Component. The application tried to modify a protected Windows registry key \msinkdiv.InkDivider.1.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="MsiInstaller" />

    <EventID Qualifiers="0">1039</EventID>

    <Level>3</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-08-13T05:48:06.000000000Z" />

    <EventRecordID>30907</EventRecordID>

    <Channel>Application</Channel>

    <Computer>WINDOWS-[My PC]</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data>Office 16 Click-to-Run Extensibility Component</Data>

    <Data>\msinkdiv.InkDivider.1</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>

    </Data>

    <Binary>7B39303136303030302D303038432D303030302D313030302D3030303030303046463143457D</Binary>

  </EventData>

</Event>

- System
- Provider <br> --- --- <br><br><br><br> [ Name] MsiInstaller <br> --- --- --- --- ---
- EventID 1039 <br> --- --- --- <br><br><br><br> [ Qualifiers] 0 <br> --- --- --- --- ---
Level 3 <br> --- --- ---
Task 0 <br> --- --- ---
Keywords 0x80000000000000 <br> --- --- ---
- TimeCreated <br> --- --- <br><br><br><br> [ SystemTime] 2016-08-13T05:48:06.000000000Z <br> --- --- --- --- ---
EventRecordID 30907 <br> --- --- ---
Channel Application <br> --- --- ---
Computer WINDOWS-[My PC] <br> --- --- ---
- Security <br> --- --- <br><br><br><br> [ UserID] S-1-5-18 <br> --- --- --- --- ---
- EventData
Office 16 Click-to-Run Extensibility Component
\msinkdiv.InkDivider.1
(NULL)
(NULL)
(NULL)
(NULL)
7B39303136303030302D303038432D303030302D313030302D3030303030303046463143457D

Binary data:

In Words

0000: 3130397B 30303036 30302D30 302D4338

0008: 2D303030 30303031 3030302D 30303030

0010: 43314646 7D45

In Bytes

0000: 7B 39 30 31 36 30 30 30 {9016000

0008: 30 2D 30 30 38 43 2D 30 0-008C-0

0010: 30 30 30 2D 31 30 30 30 000-1000

0018: 2D 30 30 30 30 30 30 30 -0000000

0020: 46 46 31 43 45 7D FF1CE}

So, what do you think?  Thanks.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2017-07-06T13:49:14+00:00

    Hi,

    The issue that you’ve encountered regarding the protected registry keys that couldn’t be modified is because these files have a specific feature that is specially designed for the program. Basically, if the warning is caused by a trusted program, you can simply ignore it.

    On the other hand, if you need additional assistance regarding your concern, we suggest that you contact our Support Team @ 1-800-642-7676 or email them through this link.

    If you have other concerns, we encourage that you post it to the Community.

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  2. Anonymous
    2017-07-06T14:01:37+00:00

    Joseph - Thanks.

    What is the specific feature tied to those keys?  Keep in mind that it is only Microsoft's own updates for O365 that is triggering these warnings.  MS is trying to modify the keys and failing, not me.  This does not look like a feature; it looks like a problem.

    Also, your support team have not helped on this.

    But what feature is locked by these protected keys?

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  3. Anonymous
    2017-07-09T15:43:07+00:00

    Just to confirm, are you able to use the Office product? If there's an issue while you're using it, can you provide us a screenshot of the error? We also encourage that you keep your device updated to make sure that your PC is on its maximum performance.

    To check for the latest update, go to Windows Update by clicking Start > Settings > Update & security and click Check for updates. It will scan and install all the latest updates available for your device.

    If you have other concerns, feel free to post it here in the Community.

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  4. Anonymous
    2017-07-09T20:27:17+00:00

    Joseph - for detail, please see the start of this thread - all the detail that can be copied from the Warnings is there.

    Yes, O365 is working.  I have not actually come across a problem, but my use on the relevant machine has been light.

    Yes, I keep my Win 7 Pro 64-but machine totally updated - very attentively.  I have also been attentive to everything shown in Event Viewer and fixed other issues, with help here and on various very good forums.

    I wish you had taken the time actually to read a bit more from this thread, especially the start.  Or actually to answer my question two above.

    May I ask you to call your best buddy at Office and ask him to advise re this issue?

    Thanks.

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  5. Anonymous
    2017-07-10T07:46:33+00:00

    We appreciate the information that you've provided and we're glad that the program is working well. If you wish to contact one of our Office support experts, you may go to this link, and then scroll down to the bottom part of the page. You may click on Contact Us under Connect with an expert section to initiate a chat that will be responded by our support team.

    If you have other concerns, we encourage that you post it here in the Community.

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