Office 16 Click-to-Run Extensibility Component could not modify 137 protected registry keys during installation or update of Office 365

Anonymous
2016-08-13T14:59:47+00:00

In installing and re-installing Office 365 Home (64-bit install on Win 7 Pro 64-bit), I get approx. 137 Warnings in Event Viewer like the following:

Product: Office 16 Click-to-Run Extensibility Component. The application tried to modify a protected Windows registry key \msinkdiv.InkDivider.1.

I did a deep uninstall and reinstall just to see if this could be avoided, but no.  It happens on each install or repair or reinstall.

Here's all the info for one of these - but keep in mind there are 137 different ones (different keys being named):

Log Name:      Application

Source:        MsiInstaller

Date:          8/13/2016 1:48:06 AM

Event ID:      1039

Task Category: None

Level:         Warning

Keywords:      Classic

User:          SYSTEM

Computer:      WINDOWS-[My PC]

Description:

Product: Office 16 Click-to-Run Extensibility Component. The application tried to modify a protected Windows registry key \msinkdiv.InkDivider.1.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="MsiInstaller" />

    <EventID Qualifiers="0">1039</EventID>

    <Level>3</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-08-13T05:48:06.000000000Z" />

    <EventRecordID>30907</EventRecordID>

    <Channel>Application</Channel>

    <Computer>WINDOWS-[My PC]</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data>Office 16 Click-to-Run Extensibility Component</Data>

    <Data>\msinkdiv.InkDivider.1</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>

    </Data>

    <Binary>7B39303136303030302D303038432D303030302D313030302D3030303030303046463143457D</Binary>

  </EventData>

</Event>

- System
- Provider <br> --- --- <br><br><br><br> [ Name] MsiInstaller <br> --- --- --- --- ---
- EventID 1039 <br> --- --- --- <br><br><br><br> [ Qualifiers] 0 <br> --- --- --- --- ---
Level 3 <br> --- --- ---
Task 0 <br> --- --- ---
Keywords 0x80000000000000 <br> --- --- ---
- TimeCreated <br> --- --- <br><br><br><br> [ SystemTime] 2016-08-13T05:48:06.000000000Z <br> --- --- --- --- ---
EventRecordID 30907 <br> --- --- ---
Channel Application <br> --- --- ---
Computer WINDOWS-[My PC] <br> --- --- ---
- Security <br> --- --- <br><br><br><br> [ UserID] S-1-5-18 <br> --- --- --- --- ---
- EventData
Office 16 Click-to-Run Extensibility Component
\msinkdiv.InkDivider.1
(NULL)
(NULL)
(NULL)
(NULL)
7B39303136303030302D303038432D303030302D313030302D3030303030303046463143457D

Binary data:

In Words

0000: 3130397B 30303036 30302D30 302D4338

0008: 2D303030 30303031 3030302D 30303030

0010: 43314646 7D45

In Bytes

0000: 7B 39 30 31 36 30 30 30 {9016000

0008: 30 2D 30 30 38 43 2D 30 0-008C-0

0010: 30 30 30 2D 31 30 30 30 000-1000

0018: 2D 30 30 30 30 30 30 30 -0000000

0020: 46 46 31 43 45 7D FF1CE}

So, what do you think?  Thanks.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2018-01-22T01:45:30+00:00

    Bump - still not fixed

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  2. Anonymous
    2017-11-19T15:53:57+00:00

    Sorry - bump - still not fixed.

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  3. Anonymous
    2017-08-07T20:57:45+00:00

    Bump.  This is still not answered.

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  4. Anonymous
    2017-07-10T11:00:12+00:00

    Joseph - your reply is entirely UNhelpful and useless.

    I spoke at length with your fake "support" team last August - they started me on the wrong version of O365 (32-bit and not 64-bit, which I fixed myself) and didn't have a clue how to fix the problem I've described.  I was on the phone with them and they were in my computer MANY times.  I had to demand forcefully that they focus on the problem - I had to leave .txt files on my desktop with the details above and demand that they read the files.  They did not have a single useful idea.  They even suggested I re-install my Win 7 Pro 64-bit.  Microsoft continues to hurt itself by retaining those clowns.

    You have NOT solved this problem - please do NOT award yourself the solution button.

    There IS something you can do.  Apparently, there is a higher level of "support" for enterprises who pay for it.  Could you get me an hour of their time without charge, and tell me how to reach them?  After all, this remains a flaw in an important MS product - your fault, not mine.

    Another thing you could do is get someone in Office 365 to read this thread.  Why is that so hard?

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  5. Anonymous
    2017-07-10T07:46:33+00:00

    We appreciate the information that you've provided and we're glad that the program is working well. If you wish to contact one of our Office support experts, you may go to this link, and then scroll down to the bottom part of the page. You may click on Contact Us under Connect with an expert section to initiate a chat that will be responded by our support team.

    If you have other concerns, we encourage that you post it here in the Community.

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