Office 16 Click-to-Run Extensibility Component could not modify 137 protected registry keys during installation or update of Office 365

Anonymous
2016-08-13T14:59:47+00:00

In installing and re-installing Office 365 Home (64-bit install on Win 7 Pro 64-bit), I get approx. 137 Warnings in Event Viewer like the following:

Product: Office 16 Click-to-Run Extensibility Component. The application tried to modify a protected Windows registry key \msinkdiv.InkDivider.1.

I did a deep uninstall and reinstall just to see if this could be avoided, but no.  It happens on each install or repair or reinstall.

Here's all the info for one of these - but keep in mind there are 137 different ones (different keys being named):

Log Name:      Application

Source:        MsiInstaller

Date:          8/13/2016 1:48:06 AM

Event ID:      1039

Task Category: None

Level:         Warning

Keywords:      Classic

User:          SYSTEM

Computer:      WINDOWS-[My PC]

Description:

Product: Office 16 Click-to-Run Extensibility Component. The application tried to modify a protected Windows registry key \msinkdiv.InkDivider.1.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="MsiInstaller" />

    <EventID Qualifiers="0">1039</EventID>

    <Level>3</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-08-13T05:48:06.000000000Z" />

    <EventRecordID>30907</EventRecordID>

    <Channel>Application</Channel>

    <Computer>WINDOWS-[My PC]</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data>Office 16 Click-to-Run Extensibility Component</Data>

    <Data>\msinkdiv.InkDivider.1</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>

    </Data>

    <Binary>7B39303136303030302D303038432D303030302D313030302D3030303030303046463143457D</Binary>

  </EventData>

</Event>

- System
- Provider <br> --- --- <br><br><br><br> [ Name] MsiInstaller <br> --- --- --- --- ---
- EventID 1039 <br> --- --- --- <br><br><br><br> [ Qualifiers] 0 <br> --- --- --- --- ---
Level 3 <br> --- --- ---
Task 0 <br> --- --- ---
Keywords 0x80000000000000 <br> --- --- ---
- TimeCreated <br> --- --- <br><br><br><br> [ SystemTime] 2016-08-13T05:48:06.000000000Z <br> --- --- --- --- ---
EventRecordID 30907 <br> --- --- ---
Channel Application <br> --- --- ---
Computer WINDOWS-[My PC] <br> --- --- ---
- Security <br> --- --- <br><br><br><br> [ UserID] S-1-5-18 <br> --- --- --- --- ---
- EventData
Office 16 Click-to-Run Extensibility Component
\msinkdiv.InkDivider.1
(NULL)
(NULL)
(NULL)
(NULL)
7B39303136303030302D303038432D303030302D313030302D3030303030303046463143457D

Binary data:

In Words

0000: 3130397B 30303036 30302D30 302D4338

0008: 2D303030 30303031 3030302D 30303030

0010: 43314646 7D45

In Bytes

0000: 7B 39 30 31 36 30 30 30 {9016000

0008: 30 2D 30 30 38 43 2D 30 0-008C-0

0010: 30 30 30 2D 31 30 30 30 000-1000

0018: 2D 30 30 30 30 30 30 30 -0000000

0020: 46 46 31 43 45 7D FF1CE}

So, what do you think?  Thanks.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

44 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2017-01-04T16:23:18+00:00

    Bump.  Still a problem.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-09-25T20:27:12+00:00

    To all -

    My many weekend days with MS O365 Help has gotten nowhere.  With the help of a MS tech2 in India, an unbelievably thorough UNinstall and REinstall of O365 home still generated my 70± Warnings that something "tried to modify protected registry keys", many of which are about msinkdiv.InkDivider.

    The tech2 insisted this is normal.  What total garbage.

    Has anyone had better luck?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-09-24T10:50:23+00:00

    glnzglnz - the problem seems to stem from the compatibility with the 64 bit systems. It is unlikely that there will be any up date or upgrade to Windows 7 to fix this so if you are able to upgrade to Windows 10 on your machine this should be to the latest upgrade of the Anniversary Edition. You do not need to do a clean install as the upgrade will transfer all compatible apps to the new OS, but do back up your data before doing it. I am now running Windows 10, 64 bit, Anniversary  Edition. I also use the Office 2010 home and student edition and not Office 365.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-09-23T15:53:40+00:00

    Cromdans - Thanks for info.  Unfortunately, I have the problem on Win 7 Pro 64-bit.

    Questions -

    1)  Do you think the good update was to your Win 10 operating system, or to your Office? 

    2)  In Office (Word or Excel), please go to File - Account - Update Options OR What's New.  Do you see any relevant info?

    3)  If you think it was an update to Win 10, which one and what does it say?

    If you ever UNinstall and REinstall Office, please re-check Event Viewer and come back here to let us know whether it's all clear or there are new registry key warnings.

    Thanks.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2016-09-23T15:44:53+00:00

    You may be aware that the latest upgrade to Windows 10 is available, the Anniversary Edition. To date I have had no further error entries for 'Click-To-Run' and within 'settings' there is the option to turn on or off notifications for 'Click-To-Run'. So it looks like the incompatibility issue has been addressed in the latest upgrade.

    Was this answer helpful?

    0 comments