Question mark Office 365 profile

Anonymous
2017-01-24T15:26:04+00:00

Hello,

Our users are getting a question mark next to Office 365 profile picture.

What does this question mark means?

Regards,

Ari Piroozi

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-02-03T06:22:54+00:00

Hi Everyone,

Our engineering team is still working on this issue. As I know, the feature of “green question mark” wasn’t fully deployed to all the tenant yet. Currently, we don’t have an ETA for fixing this. Furthermore, once you login to IM in Office 365 OWA or Skype For Business client, there is no problem for others to check your status.

I apologize for any inconvenience caused by this issue again, and do appreciate your patience and understanding.

Best Regards,

Edward

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Anonymous
2017-03-07T02:43:17+00:00

Hi Everyone,

Since most users reported that the issue had been fixed and we also confirmed it from our related team, this thread would no longer be monitored by community support. If you are still experiencing a similar issue, please let us know by starting a new thread in our forum. We can focus on it to provide corresponding troubleshooting steps.

Thanks for your time and understanding.

Best Regards,

Erick

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  1. Anonymous
    2017-01-30T11:23:36+00:00

    Hi JonAlbright,

    It looks like that you failed to upload the screenshot. To insert an image in your post, please click the picture icon as below, and then browse the file from your PC.

    I have also performed some test on my side and want to share the result with you.

    First, I use my test account to log into SharePoint, it shows as below:

    Then I log in to Skype for Business client with the same credential, and change my presence status from Available to Busy, and Busy to Available, refresh the SharePoint page, the green question mark is still there:

    Is this the same scenario as yours?

    Meanwhile, please provide the following for further analysis:

    1. What about you log in to OWA or any other apps related to Exchange Online?
    2. The issue affected scope. How many people encounter the same issue your organization?

    Thanks,

    Lance

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  2. Anonymous
    2017-01-30T15:33:28+00:00

    sorry, wasn't paying attention.

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  3. Anonymous
    2017-01-31T09:28:13+00:00

    Hi JonAlbright,

    Thanks for the screenshot. It looks like that I have reproduced the behavior as yours. 

    To further look into the issue, please provide the following for further analysis:

    1. What about you log in to OWA, and then change the Skype for Business status, will the green question mark disappear?
    2. Please check whether the SRV record is set up correctly via this article - Create DNS records for Office 365 at any DNS hosting provider
    3. The issue affected scope. How many people encounter the same issue your organization?

    Thanks,

    Lance

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