Question mark Office 365 profile

Anonymous
2017-01-24T15:26:04+00:00

Hello,

Our users are getting a question mark next to Office 365 profile picture.

What does this question mark means?

Regards,

Ari Piroozi

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-02-03T06:22:54+00:00

Hi Everyone,

Our engineering team is still working on this issue. As I know, the feature of “green question mark” wasn’t fully deployed to all the tenant yet. Currently, we don’t have an ETA for fixing this. Furthermore, once you login to IM in Office 365 OWA or Skype For Business client, there is no problem for others to check your status.

I apologize for any inconvenience caused by this issue again, and do appreciate your patience and understanding.

Best Regards,

Edward

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Anonymous
2017-03-07T02:43:17+00:00

Hi Everyone,

Since most users reported that the issue had been fixed and we also confirmed it from our related team, this thread would no longer be monitored by community support. If you are still experiencing a similar issue, please let us know by starting a new thread in our forum. We can focus on it to provide corresponding troubleshooting steps.

Thanks for your time and understanding.

Best Regards,

Erick

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  1. Anonymous
    2017-02-02T12:37:34+00:00

    Hi Erick, can you send me a private message too, so I can share our tenant information?

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  2. Anonymous
    2017-02-02T09:36:07+00:00

    Hi Peter,

    We will collect tenant information and check it with our related team. I have sent a private message to you. Please click on the link below to access your Private Message：

    https://answers.microsoft.com/en-us/privatemessages/list

    if you have already opened a ticket, you can also provide it in the private message. I will check it as well.

    Best Regards,

    Erick

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  3. Anonymous
    2017-02-02T07:11:06+00:00

    Hi Erick,

    The users in our tenant are also seeing the question mark as descriped in this thread.

    Should I create a service request in the O365 administration?

    Best regards

    Peter

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