Some images in Publisher 2016 not displaying

Anonymous
2017-03-02T16:20:07+00:00

Hello all,

Since yesterday, some images in my Publisher publications DO display correctly as they normally do, but some now do NOT display at all!?!  I can see their boundaries, but can't see the images themselves!?!  If I resize them to something bigger, they display correctly, but when I make them smaller/to their original size, they disappear!?!

I've searched around and tried a lot of things, but can't seem to find any good answer...

The images themselves are all embedded in the file and I repeat, displayed perfectly until I shut down my PC yesterday.  When I booted back up and reopened the same file, this problem came up.

If I reinsert images, they show up correctly!?!  I have thousands of images in those files, so cannot resort to reinserting them one by one!

Any idea?  Thanks in advance for your help!

P.S  I am running the most current version of Office 365 for business (Office 2016), version 1701 build 7766.2060... did an Office update happen when I booted back up yesterday causing this problem, I do not know because I can't seem to find any update history :-(

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Anonymous
2017-03-11T06:46:28+00:00

Hi Amy,

The new Office version 1702 (Build 7870.2020) was released to Current Channel on March 9, 2017. You may try it in Current Channel as the issue has been fixed in this version.

For other Channels, you may monitor and check the updates in the following article.

Version and build numbers of update channel releases for Office 365 clients

Thanks,

Felix

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Anonymous
2017-03-08T07:10:25+00:00

Hi All,

We are summarizing the symptom here:

Description

Some images become blank white shape in Publisher 2016.

Environment

Publisher 2016 (Current Channel, Version 1701, 7766.2060)

More information

We checked the issue can be fixed in the future Office update (Version 16.0.7766.2068, and 1702, 7870.2020). You can just wait for the update, or use the current workaround, or contact your IT admin to check if you can get the First Release build of Office.

Current Workaround

Revert to an earlier update using ODT: officec2rclient.exe /update user updatetoversion=16.0.7571.2109

To check more details, please refer to this article.

 [Updated by Jim Liu MSFT,  10:00 AM, Mar 9 , 2017 (UTC)]

Thanks,

Jim

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  1. Anonymous
    2017-03-02T21:57:56+00:00

    Hi Philippe,

    It seems I cannot meet the issue with the same version client in Windows 10.

    To narrow down the issue, please provide information below:

    1. What are these affected pictures location source?
    2. You said that you searched around and tried a lot of things, what have you tried?
    3. Does this issue occur to all files? Create a new file, does this issue occur?
    4. Screenshots about the disappeared pictures.
    5. Please send us an example problematic file, we would like to test from our side.  To protect your privacy, I have sent you a private message to collect them. Please access it via the link below:

    https://answers.microsoft.com/en-us/privatemessages/list

    Thanks,

    Rena

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  2. Anonymous
    2017-03-03T20:45:08+00:00

    Did you try File > Options > Advanced > Display - check Disable hardware graphics acceleration?

    Did you try compressing all your images?

    DavidF

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  3. Anonymous
    2017-03-04T03:45:16+00:00

    I have the same problem today, 3/3/2017.

    When I go to print I notice the image displays correctly.

    The same image does not show in all separate files.

    When I backed up my files to a thumb-drive on 3/2, I checked today, 3/3 & that image does not show on the backed up file.

    The action suggested by DavidF2 below did not bring my image back.

    I noticed one other image does not display & am wondering why just that different one?

    When I go to View > Graphics Manager > find one of the images not displaying & click the side toggle > Details

    The .jpg image shows up there, okay.

    I rebooted before I started work, so that didn't help, as the images were not displayed on the thumb-drive.

    The only different action I did before I stopped work last night was saving all my files to (individual) pdf files & I thought maybe I hit some key one too many times, which affected the image display.

    All is lost!

    Help!

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