Some images in Publisher 2016 not displaying

Anonymous

Hello all,

Since yesterday, some images in my Publisher publications DO display correctly as they normally do, but some now do NOT display at all!?! I can see their boundaries, but can't see the images themselves!?! If I resize them to something bigger, they display correctly, but when I make them smaller/to their original size, they disappear!?!

I've searched around and tried a lot of things, but can't seem to find any good answer...

The images themselves are all embedded in the file and I repeat, displayed perfectly until I shut down my PC yesterday. When I booted back up and reopened the same file, this problem came up.

If I reinsert images, they show up correctly!?! I have thousands of images in those files, so cannot resort to reinserting them one by one!

Any idea? Thanks in advance for your help!

P.S I am running the most current version of Office 365 for business (Office 2016), version 1701 build 7766.2060... did an Office update happen when I booted back up yesterday causing this problem, I do not know because I can't seem to find any update history :-(

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Answer accepted by question author

Anonymous

Hi Amy,

The new Office version 1702 (Build 7870.2020) was released to Current Channel on March 9, 2017. You may try it in Current Channel as the issue has been fixed in this version.

For other Channels, you may monitor and check the updates in the following article.

Version and build numbers of update channel releases for Office 365 clients

Thanks,

Felix

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Answer accepted by question author

Anonymous

Hi All,

We are summarizing the symptom here:

Description

Some images become blank white shape in Publisher 2016.

Environment

Publisher 2016 (Current Channel, Version 1701, 7766.2060)

More information

We checked the issue can be fixed in the future Office update (Version 16.0.7766.2068, and 1702, 7870.2020). You can just wait for the update, or use the current workaround, or contact your IT admin to check if you can get the First Release build of Office.

Current Workaround

Revert to an earlier update using ODT: officec2rclient.exe /update user updatetoversion=16.0.7571.2109

To check more details, please refer to this article.

[Updated by Jim Liu MSFT, 10:00 AM, Mar 9 , 2017 (UTC)]

Thanks,

Jim

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51 additional answers

Anonymous

2017-03-09T10:05:34+00:00

Hi BeemanForres,

Thanks for the comments. In the summary post, I've added the detailed steps on how to perform the steps. Here is the article:

How to revert to an earlier version of Office 2013 or Office 2016 Click-to-Run

Best Regards,

Jim
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Anonymous

2017-03-09T09:51:54+00:00

I too have this problem. I see that the is a current workarounf but (forgive my ignorance please) I have no clue as to what:

"Revert to an earlier update using ODT: officec2rclient.exe /update user updatetoversion=16.0.7571.2109"

actually means! What do i have to actually do to make this eork. CAn someone enlighten me please? Thank you!

BTW if Microsoft knows what broke this, why can't an immdate fix be issued please? If my garage serviced my car and broke it, they would fix it immediately so that i could keep motoring. Maybe I'm just a bit naive......
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Anonymous

2017-03-09T01:34:23+00:00

Hi Amy,

We do not have an ETA to share, but you can refer to this article to check the previous release dates.

Version and build numbers of update channel releases for Office 365 clients

@canderson2040, thanks for your sharing.

Best Regards,

Jim
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