Some images in Publisher 2016 not displaying

Anonymous

Hello all,

Since yesterday, some images in my Publisher publications DO display correctly as they normally do, but some now do NOT display at all!?! I can see their boundaries, but can't see the images themselves!?! If I resize them to something bigger, they display correctly, but when I make them smaller/to their original size, they disappear!?!

I've searched around and tried a lot of things, but can't seem to find any good answer...

The images themselves are all embedded in the file and I repeat, displayed perfectly until I shut down my PC yesterday. When I booted back up and reopened the same file, this problem came up.

If I reinsert images, they show up correctly!?! I have thousands of images in those files, so cannot resort to reinserting them one by one!

Any idea? Thanks in advance for your help!

P.S I am running the most current version of Office 365 for business (Office 2016), version 1701 build 7766.2060... did an Office update happen when I booted back up yesterday causing this problem, I do not know because I can't seem to find any update history :-(

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Answer accepted by question author

Anonymous

Hi Amy,

The new Office version 1702 (Build 7870.2020) was released to Current Channel on March 9, 2017. You may try it in Current Channel as the issue has been fixed in this version.

For other Channels, you may monitor and check the updates in the following article.

Version and build numbers of update channel releases for Office 365 clients

Thanks,

Felix

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Answer accepted by question author

Anonymous

Hi All,

We are summarizing the symptom here:

Description

Some images become blank white shape in Publisher 2016.

Environment

Publisher 2016 (Current Channel, Version 1701, 7766.2060)

More information

We checked the issue can be fixed in the future Office update (Version 16.0.7766.2068, and 1702, 7870.2020). You can just wait for the update, or use the current workaround, or contact your IT admin to check if you can get the First Release build of Office.

Current Workaround

Revert to an earlier update using ODT: officec2rclient.exe /update user updatetoversion=16.0.7571.2109

To check more details, please refer to this article.

[Updated by Jim Liu MSFT, 10:00 AM, Mar 9 , 2017 (UTC)]

Thanks,

Jim

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51 additional answers

Anonymous

2017-03-06T22:36:09+00:00

Hi Ashtyn,

Thanks for sharing the information.

Could you provide the following information for our investigation?

1. The version of the Office with this issue: File> Account> Product Information.

2. The problematic file. To protect your privacy, I have sent you a private message to collect it.

Regards,

James
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Anonymous

2017-03-06T17:08:04+00:00
Hello Everyone! I just found this website and was able to revert to an earlier update and it fixed my issue!!

Here is the version update I used:
```
officec2rclient.exe /update user updatetoversion=16.0.7571.2109 
```
https://support.microsoft.com/en-us/help/2770432/how-to-revert-to-an-earlier-version-of-office-2013-or-office-2016-click-to-run
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Anonymous

2017-03-06T16:02:59+00:00

Hello all! I first noticed this problem last Wednesday on the 1st. I work in an office that uses publisher on a daily basis.

5 of our computers must have updated and now we cannot view any TIFF images in our files. This is a HUGE problem!

I also noticed that when I print the file the image displays correctly.

The same image does not show in all separate files.

I have been trying everything under the sun that people have suggested to fix this and nothing is working

Please Help!!!
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