Some images in Publisher 2016 not displaying

Anonymous
2017-03-02T16:20:07+00:00

Hello all,

Since yesterday, some images in my Publisher publications DO display correctly as they normally do, but some now do NOT display at all!?!  I can see their boundaries, but can't see the images themselves!?!  If I resize them to something bigger, they display correctly, but when I make them smaller/to their original size, they disappear!?!

I've searched around and tried a lot of things, but can't seem to find any good answer...

The images themselves are all embedded in the file and I repeat, displayed perfectly until I shut down my PC yesterday.  When I booted back up and reopened the same file, this problem came up.

If I reinsert images, they show up correctly!?!  I have thousands of images in those files, so cannot resort to reinserting them one by one!

Any idea?  Thanks in advance for your help!

P.S  I am running the most current version of Office 365 for business (Office 2016), version 1701 build 7766.2060... did an Office update happen when I booted back up yesterday causing this problem, I do not know because I can't seem to find any update history :-(

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Anonymous
2017-03-11T06:46:28+00:00

Hi Amy,

The new Office version 1702 (Build 7870.2020) was released to Current Channel on March 9, 2017. You may try it in Current Channel as the issue has been fixed in this version.

For other Channels, you may monitor and check the updates in the following article.

Version and build numbers of update channel releases for Office 365 clients

Thanks,

Felix

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Anonymous
2017-03-08T07:10:25+00:00

Hi All,

We are summarizing the symptom here:

Description

Some images become blank white shape in Publisher 2016.

Environment

Publisher 2016 (Current Channel, Version 1701, 7766.2060)

More information

We checked the issue can be fixed in the future Office update (Version 16.0.7766.2068, and 1702, 7870.2020). You can just wait for the update, or use the current workaround, or contact your IT admin to check if you can get the First Release build of Office.

Current Workaround

Revert to an earlier update using ODT: officec2rclient.exe /update user updatetoversion=16.0.7571.2109

To check more details, please refer to this article.

 [Updated by Jim Liu MSFT,  10:00 AM, Mar 9 , 2017 (UTC)]

Thanks,

Jim

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  1. Anonymous
    2017-03-07T22:49:11+00:00

    Hi James,

    Thank you for the link to revert back. Certainly not a great step to have to take but at least its an option.  

    Can you please tell us what kind of priority this is for the investigation team? Are they looking at it right now? Or is this behind a bunch of other bugs to investigate?

    Then, does Microsoft intend to stop rolling out this version until this issue is resolved?

    We are trying to decide if we need to reach out to our customers and alert them of this issue. So I'd like to understand the scope of how many of our customers are going to experience the problem in the coming week/month.  It appears this version has not been rolled out to all yet - and it would be great to keep it that way until there is resolution. 

    This will be very distressing to church secretaries across the country who use our art in your products. 

    Thank you for taking the time to answer these questions. 

    Amy Craver

    PS - if you need additional information for your investigation, please let me know. We'll gather whatever would be helpful to the team.

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  2. Anonymous
    2017-03-07T22:30:29+00:00

    Hi Jeff,

    We've reported the issue to the related team for investigation. We will post updates here once we receive more information. Current workaround is to revert back to version 16.0.7571.2109, you can find the detailed steps here: How to revert to an earlier version of Office 2013 or Office 2016 Click-to-Run.

    Meanwhile, could you provide the following information for our investigation?

        1. The version of the Office with this issue: File> Account> Product Information.

        2. The problematic file. To protect your privacy, I have sent you a private message to collect it.

    Regards,

    James

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  3. Anonymous
    2017-03-07T22:23:02+00:00

    Hi Amy,

    We've reported the issue to the related team for investigation. We will post updates here once we receive more information.

    For how to revert back to version 16.0.7571.2109, you can find the detailed steps here: How to revert to an earlier version of Office 2013 or Office 2016 Click-to-Run.

    Meanwhile, could you provide the following information for our investigation?

        1. The version of the Office with this issue: File> Account> Product Information.

        2. The problematic file. To protect your privacy, I have sent you a private message to collect it.

    Regards,

    James

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