Migration to Office 365 Failed - CommunicationErrorTransientException at 95%

Anonymous
2016-12-14T08:02:15+00:00

Hello

I am working with a client to the point where they can move their mailboxes to Office 365 themselves.   I am having some issues - the synch works fine but when it comes to finalising i keep getting this error over and over again

FailureType       : CommunicationErrorTransientException

FailureHash       : 19cc

FailureCode       : -2146233088

MapiLowLevelError : 0

FailureSide       : Source

FailureSideInt    : 1

ExceptionTypes    : {Exchange, Transient}

ExceptionTypesInt : {1, 2}

Message           : The call to 'https://smtp.mmca.co.nz/EWS/mrsproxy.svc mmexchange.mmca.local (14.3.227.0

                    caps:05FFFF)' failed. Error details: The remote endpoint no longer recognizes this sequence. This

                    is most likely due to an abort on the remote endpoint. The value of wsrm:Identifier is not a known

                    Sequence identifier. The reliable session was faulted.. --> The remote endpoint no longer

                    recognizes this sequence. This is most likely due to an abort on the remote endpoint. The value of

                    wsrm:Identifier is not a known Sequence identifier. The reliable session was faulted.

My set up is 1 Exchange 2010 server.

Microsoft 365 and Office | Subscription, account, billing | For business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-01-10T20:09:20+00:00

    Hi Robert,

    The details you gave me with regards to the MRSProxy service was for Exchange 2013.  I am using Exchange 2010 but I can confirm that the MRSProxy service is enabled for the EWS site.

    And yes, I can see the users I want to migrate to Office 365 under Exchange admin centre -- recipients -- contacts.

    Thanks

    Martin

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  2. Anonymous
    2017-01-10T10:07:49+00:00

    Hi Martin,

    Thanks for the updates.

    Since migration also failed when using PowerShell, I'd like to confirm whether the MRSProxy service has been enabled. Here is the article for your reference:

    https://technet.microsoft.com/en-us/library/o365e_hrcmoverequest_fl312271(v=exchg.150).aspx

    Meanwhile, I'd like to know whether the users you want to migration to Office 365 are shown as mail users in Office 365 Exchange admin center -- recipients -- contacts.

    Regards,

    Robert

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  3. Anonymous
    2017-01-09T21:26:39+00:00

    I am still getting the WAS error as per my previous post.

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  4. Anonymous
    2017-01-09T21:22:05+00:00

    Hi Robert,

    No success I am afraid.  I am getting a 'TransientFailureSource' message now

    RunspaceId                               : 8da7a1ee-b3da-4e53-b88d-7253c2e8f619

    MailboxIdentity                          : Test User_753bac293b

    DistinguishedName                        : CN=Test User_753bac293b,OU=mmcaconz.onmicrosoft.com,OU=Microsoft Exchange

                                               Hosted Organizations,DC=AUSPR01A003,DC=PROD,DC=OUTLOOK,DC=COM

    DisplayName                              : Test User

    Alias                                    : testuser

    ExchangeGuid                             : b803e6f5-6b3c-44e5-a5eb-063a9e5fa069

    ArchiveGuid                              :

    Status                                   : InProgress

    StatusDetail                             : TransientFailureSource

    SyncStage                                : IncrementalSync

    Flags                                    : CrossOrg, Pull

    RequestStyle                             : CrossOrg

    Direction                                : Pull

    IsOffline                                : False

    Protect                                  : False

    DoNotPreserveMailboxSignature            : True

    Priority                                 : Normal

    WorkloadType                             : Onboarding

    Suspend                                  : False

    SuspendWhenReadyToComplete               : False

    IgnoreRuleLimitErrors                    : False

    RecipientTypeDetails                     : MailUser

    SourceVersion                            : Version 14.3 (Build 248.0)

    SourceDatabase                           :

    SourceServer                             : (PII removed by moderator)

    TargetVersion                            : Version 15.1 (Build 817.0)

    TargetDatabase                           : AUSPR01DG079-db008

    TargetServer                             : SY3PR01MB1259.ausprd01.prod.outlook.com

    SourceArchiveDatabase                    :

    SourceArchiveVersion                     :

    SourceArchiveServer                      :

    TargetArchiveDatabase                    :

    TargetArchiveVersion                     :

    TargetArchiveServer                      :

    RemoteHostName                           : (PII removed by moderator)

    RemoteGlobalCatalog                      :

    BatchName                                :

    StartAfter                               :

    CompleteAfter                            :

    EffectiveIncrementalSyncInterval         : 00:15:00

    ConfiguredIncrementalSyncInterval        :

    RemoteCredentialUsername                 : mmca\administrator

    RemoteDatabaseName                       : Test Database

    RemoteDatabaseGuid                       : 0e949c84-76f9-4aed-b320-9c03a5299a77

    RemoteArchiveDatabaseName                :

    RemoteArchiveDatabaseGuid                :

    TargetDeliveryDomain                     : (PII removed by moderator)

    ArchiveDomain                            : (PII removed by moderator)

    BadItemLimit                             : 1000

    BadItemsEncountered                      : 0

    LargeItemLimit                           : 0

    LargeItemsEncountered                    : 0

    AllowLargeItems                          : False

    QueuedTimestamp                          : 10/01/2017 10:11:39 AM

    StartTimestamp                           : 10/01/2017 10:11:59 AM

    LastUpdateTimestamp                      : 10/01/2017 10:20:05 AM

    LastSuccessfulSyncTimestamp              : 10/01/2017 10:17:48 AM

    InitialSeedingCompletedTimestamp         : 10/01/2017 10:17:48 AM

    FinalSyncTimestamp                       :

    CompletionTimestamp                      :

    SuspendedTimestamp                       :

    OverallDuration                          : 00:08:45.2538092

    TotalSuspendedDuration                   : 00:00:00

    TotalFailedDuration                      : 00:00:00

    TotalQueuedDuration                      : 00:00:11.5087702

    TotalInProgressDuration                  : 00:06:34.2835868

    TotalStalledDueToContentIndexingDuration : 00:00:00

    TotalStalledDueToMdbReplicationDuration  : 00:00:00

    TotalStalledDueToMailboxLockedDuration   : 00:00:00

    TotalStalledDueToReadThrottle            : 00:00:00

    TotalStalledDueToWriteThrottle           : 00:00:00

    TotalStalledDueToReadCpu                 : 00:00:00

    TotalStalledDueToWriteCpu                : 00:00:00

    TotalStalledDueToReadUnknown             : 00:00:00

    TotalStalledDueToWriteUnknown            : 00:00:00

    TotalTransientFailureDuration            : 00:01:59.4644540

    TotalIdleDuration                        : 00:00:00

    MRSServerName                            : SY3PR01MB1259.ausprd01.prod.outlook.com

    TotalMailboxSize                         : 81.24 KB (83,192 bytes)

    TotalMailboxItemCount                    : 41

    TotalArchiveSize                         :

    TotalArchiveItemCount                    :

    BytesTransferred                         : 269.6 KB (276,031 bytes)

    BytesTransferredPerMinute                : 0 B (0 bytes)

    ItemsTransferred                         : 40

    PercentComplete                          : 95

    CompletedRequestAgeLimit                 : 3650.00:00:00

    PositionInQueue                          :

    InternalFlags                            : SkipFolderPromotedProperties,SkipKnownCorruptions

    FailureCode                              :

    FailureType                              :

    FailureSide                              :

    Message                                  :

    FailureTimestamp                         :

    IsValid                                  : True

    ValidationMessage                        :

    RequestGuid                              : b0c60f71-d5d6-4f21-a7bd-5cd4fcdb2007

    RequestQueue                             : AUSPR01DG079-db008

    MigrationMailboxGuid                     :

    SourceEndpointGuid                       :

    Identity                                 : Test User_753bac293b

    DiagnosticInfo                           :

    Report                                   :

    LastFailure                              :

    RequestExpiryTimestamp                   : 16/12/2116 9:11:39 PM

    ObjectState                              : New

    PS C:\WINDOWS\system32>

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  5. Anonymous
    2017-01-09T09:26:08+00:00

    Hi Martin,

    Thanks for the updates.

    I’m not quite sure whether the error is related to the migration move. But before using other alternatives, please use PowerShell to do move to test if the issue persists.

    Here are the steps:

    1). $RemoteCredential= Get-Credential

    Then, type in the on-premise administrator credential in the prompt window.

    2). New-MoveRequest -Identity “an on-premise mailbox” -Remote -RemoteHostName “mail.domain.com” -TargetDeliveryDomain domain.mail.onmicrosoft.com -RemoteCredential $RemoteCredential

    Please note that the cmdlets above need to be run via the Exchange Online PowerShell.

    Regards,

    Robert

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