OneNote for Android: "Can't sign in, Please try again later." on Galaxy S7 Edge

Anonymous
2016-06-29T03:55:03+00:00

Hi,

Recently I have been getting an error when trying to log into OneNote on my Samsung Galaxy S7 Edge phone. WHen I type in my email and password, the app almost immediately pops up a window saying "Can't sign in: Please try again later."

My email and password are correct because I am able to login in to OneNote through the web, on OneNote on my PC, and on another one of my Android devices (an Nvidia Shield Portable). This is very frustrating because the app used to work just fine, but it wasn't until recently that this issue popped up, and I was about to switch over from Evernote and make OneNote my primary note taking app.

I have tried doing the following, but everything failed:

-Deleting the app and reinstalling it

-Clearing the cache and data on the app and restarting it

-Giving titles to all previously untitled notes (I read that was a possible fix for some people) through the website and trying to login again

I'm able to login with my same account on Excel, Word, Outlook (I use my work account with Outlook) and OneDrive, but OneNote is the only one that let me login.

Any suggestions for possible fixes for this issue? The next thing I'm going to try is uninstalling the app and reinstalling it after a few days.

Some additional details about my phone:

MODEL NUMBER: SM-G935T

ANDROID VERSION: 6.0.1

ANDROID SECURITY PATCH LEVELl: May 1, 2016

KERNEL VERSION: 3.18.20-7856276

dpi@SWDD3001 #1

Wed May 11 16:41:21 KST 2016

BUILD NUMBER: MMB29M.G935TUVS3APD8

SECURITY SOFTWARE VERSION: MDF v2.0 Release 7

VPN v1.4 Release 6.0

KNOX VERSION: Knox 2.6

Microsoft 365 and Office | Install, redeem, activate | For home | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-07-01T00:53:40+00:00

I found a workaround. I searched around and downloaded the OneNote v.15 apk (one version behind the Play store version) and sideloaded it on my S7. I logged in just fine. I then went back to the Play store and updated the app to the current version. When I opened it, I was still logged in. Not only does this resolve our issue for now, but it demonstrates that the problem is in the current version of the app, not in the login servers on Microsoft's side. 

You're welcome. Here's the apk I used:

http://www.apkmirror.com/apk/microsoft-corporation/onenote/onenote-15-0-3931-1008-release/onenote-15-0-3931-1008-android-apk-download/

Was this answer helpful?

2 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2016-07-11T05:11:47+00:00

Hi All,

For users who are seeing "Can't Sign In. Please try again later" error message, the issue has been resolved with the latest update.

Please update to app version 16.0.6965.1825 for arm devices and 16.1.6965.1825 for x86 devices. Let us know if you still face issues.

Regards,

Mitali Jain

Program Manager

OneNote for Android

Was this answer helpful?

0 comments

40 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2016-07-02T00:24:20+00:00

    Same problem with Samsung Galaxy S6 (non-edge) from t-mobile.

    Works with Samsung tablet S8.4

    I was exploring alternatives to Evernote, this is not a good first impression, very disappointed. Time to look at Google Keep perhaps.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-07-04T19:31:50+00:00

    Had the same problem with my Moto G. I tried the login to another Office app suggestion and found I couldn't log into any of them either. No problem logging into OneDrive though. I found a fairly simple fix that didn't  require any uninstall/reinstall actions: 

    Open any other Office app. I used Excel.

    Tap the upper right where it shows you either logged in or not.

    tap the settings icon (the little gear).

    Scroll down to "Reset Office" and tap it. Confirm the reset.

    I was then able to login to Onenote, Word, excel etc. 

    Note that tapping reset gives you a message about losing anything you were working on. This was not a problem for me but you might want to verify that you don't have anything open you don't want to lose.

    Larry B.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-07-05T15:11:07+00:00

    Hi everyone,

    We are extremely sorry for the inconvenience caused to you all. Thank you very much for sending us replies to private messages, we have found the issue and are working on a fix and will be releasing a new build with the fix in a few days. 

    As a workaround to unblock you from using the app, you can try the following steps as already identified by some of our users on the forum.

    If you're seeing the error message - "Can't Sign In - Please try again later", please try the following:

    1. Ensure that, if you have Word, Excel or Powerpoint on your device, they are updated to the latest build available on the app store.
    2. Launch Word/Excel/PowerPoint apps and you may be prompted to Sign In. If yes, please sign in. If not, tap on the Sign in button and complete the sign in process.
    3. Check if the issue with OneNote still persists.

    Let me know if you still see the issue after this workaround.

    Regards,

    Mitali Jain

    Program Manager

    OneNote for Android

    Was this answer helpful?

    0 comments