OneNote for Android: "Can't sign in, Please try again later." on Galaxy S7 Edge

Anonymous
2016-06-29T03:55:03+00:00

Hi,

Recently I have been getting an error when trying to log into OneNote on my Samsung Galaxy S7 Edge phone. WHen I type in my email and password, the app almost immediately pops up a window saying "Can't sign in: Please try again later."

My email and password are correct because I am able to login in to OneNote through the web, on OneNote on my PC, and on another one of my Android devices (an Nvidia Shield Portable). This is very frustrating because the app used to work just fine, but it wasn't until recently that this issue popped up, and I was about to switch over from Evernote and make OneNote my primary note taking app.

I have tried doing the following, but everything failed:

-Deleting the app and reinstalling it

-Clearing the cache and data on the app and restarting it

-Giving titles to all previously untitled notes (I read that was a possible fix for some people) through the website and trying to login again

I'm able to login with my same account on Excel, Word, Outlook (I use my work account with Outlook) and OneDrive, but OneNote is the only one that let me login.

Any suggestions for possible fixes for this issue? The next thing I'm going to try is uninstalling the app and reinstalling it after a few days.

Some additional details about my phone:

MODEL NUMBER: SM-G935T

ANDROID VERSION: 6.0.1

ANDROID SECURITY PATCH LEVELl: May 1, 2016

KERNEL VERSION: 3.18.20-7856276

dpi@SWDD3001 #1

Wed May 11 16:41:21 KST 2016

BUILD NUMBER: MMB29M.G935TUVS3APD8

SECURITY SOFTWARE VERSION: MDF v2.0 Release 7

VPN v1.4 Release 6.0

KNOX VERSION: Knox 2.6

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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Anonymous
2016-07-01T00:53:40+00:00

I found a workaround. I searched around and downloaded the OneNote v.15 apk (one version behind the Play store version) and sideloaded it on my S7. I logged in just fine. I then went back to the Play store and updated the app to the current version. When I opened it, I was still logged in. Not only does this resolve our issue for now, but it demonstrates that the problem is in the current version of the app, not in the login servers on Microsoft's side. 

You're welcome. Here's the apk I used:

http://www.apkmirror.com/apk/microsoft-corporation/onenote/onenote-15-0-3931-1008-release/onenote-15-0-3931-1008-android-apk-download/

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Anonymous
2016-07-11T05:11:47+00:00

Hi All,

For users who are seeing "Can't Sign In. Please try again later" error message, the issue has been resolved with the latest update.

Please update to app version 16.0.6965.1825 for arm devices and 16.1.6965.1825 for x86 devices. Let us know if you still face issues.

Regards,

Mitali Jain

Program Manager

OneNote for Android

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  1. Anonymous
    2016-07-01T10:09:22+00:00

    I had uninstalled the app yesterday. Now, I installed it again (from the App Store).

    Before opening the newly installed OneNote - I opened the other Microsoft apps I had: Word and Excel. I noticed that I hadn't logged in on those apps. So, I logged in on both of them. Logged in successfully on both. (Note: I logged in on Excel first. Then, when I opened Word, it did not detect the Excel login. I had to login again)

    Then I opened the newly installed OneNote. It didn't even ask me to login. It detected one of the previous two logins (Excel or Word) and logged me in to OneNote directly. All my notes loaded.

    Note: I also have OneDrive installed and logged in. I have been logged in to OneDrive for a couple of years now. Not sure if that had any effect.

    Still, no idea what the problem was. But, now everything is working fine.

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  2. Anonymous
    2016-07-01T09:02:47+00:00

    Same issue on a Google Nexus 5X, but works fine on Nexus 10

    #disappointedEvernoteRefugee

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  3. Anonymous
    2016-07-01T07:04:14+00:00

    I confirm that burkhartpm solution works.

    Thanks :)

    P.S. I totaly agree with "but it demonstrates that the problem is in the current version of the app, not in the login servers on Microsoft's side"

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