There is a serious disk error on file ~Word Work File S{A1F41F30-FB84-B649-9F8A-F0A7D2698BBF}.tmp

Anonymous
2016-05-30T19:08:24+00:00

everytime i save a word file on my mac i get this message. 

i'm using ms office v15.22.1. 

Please advise. Thanks

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2016-10-04T03:10:48+00:00

I had this issue for many months and it was very frustrating--It was so frequent that I switched to Pages for a while. Since I have updated Word (running V 15.28 (160927)) for 2-3 weeks, I have not had 1 serious error. I am keeping my fingers crossed. 

I'm on a late 2013 MBA 11, running El Cap 10.11.6

I thought it might be helpful to read a post from someone who has had some good luck...

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Anonymous
2016-09-14T17:39:21+00:00

Hi everyone,

On 9/13/16, we released update 15.26 (160910), the September feature update for Office 2016 for Mac. Please install the update by clicking Help > Check for Updates > Check for Updates. Our engineering team has been intensively working on the ‘serious disk error’ issue and feel that this latest update will resolve it.

If you continue to experience problems, please reply to this thread with the following so that we can further isolate the cause:

  1. A screenshot of the About dialog (that shows the Office build number).
  2. A screenshot of the serious disk error dialog.
  3. The output of running ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal.
  4. The output of the command defaults read  com.microsoft.Word from Terminal if the issue happens in Word; or defaults read com.microsoft.Outlook if the issue happens in Outlook.

If you continue to experience the same ‘serious disk error’ issue that you did before installing the update, let us know and we will reach out to you in a private message to see if you’re willing to have an engineer speak to you directly to get it resolved.

If you experience any other file-related issues (other than the ‘serious disk error’), let us know that, too.

Again, we apologize for the frustration around this issue, and hope that this solves it.

Best,

-Erik, Office Newsroom

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  1. Anonymous
    2016-06-01T21:31:50+00:00

    Also - apple did a reinstall of the mac operating system and I haven't got the error message yet but I have only downloaded two word files.  It does create the temp file when I open the file but apple said they know about this and are not worried as long as it gets deleted when you close the file.  It is now but I noticed a temp file randomly placed itself back into the All My Files, disappeared again and then replaced itself.

    I also had the computer go to a black screen when I closed the word file yesterday; it flickered and then went to the desktop view.  Apple said not to worry if it was a one off.  It hasn't happened again.

    I have run the diagnostic you suggested and it said there were no problems.  They did their health check in the store  before the reinstall and it said no problems.  

    I am concerned if I bring in all my docs it will trigger it again and Apple said that as its not a hardware problem they won't be doing anything about it.

    I would thus appreciate any support that can be provided so I am not being messed around by apple.

    Thanks in advance.

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  2. Anonymous
    2016-06-01T21:25:06+00:00

    I am having this problem too - did you run the diagnostics that John suggested?  Would be keen to know if you have spoken to apple about this too.  I have but they are keen to call this just a compatibility problem with MS Office.  

    They thought though that the operating system might have been corrupted so did a reinstall and it has helped  - I have not got error messages yet - but its only day 2 and I haven't downloaded all my files yet so its hardly pushing the system.

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  3. John Korchok 235.9K Reputation points Volunteer Moderator
    2016-06-01T21:08:48+00:00

    This is more likely an early hard disk failure problem, but we'll know more if and when the original poster replies.

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