There is a serious disk error on file ~Word Work File S{A1F41F30-FB84-B649-9F8A-F0A7D2698BBF}.tmp

Anonymous
2016-05-30T19:08:24+00:00

everytime i save a word file on my mac i get this message. 

i'm using ms office v15.22.1. 

Please advise. Thanks

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2016-10-04T03:10:48+00:00

I had this issue for many months and it was very frustrating--It was so frequent that I switched to Pages for a while. Since I have updated Word (running V 15.28 (160927)) for 2-3 weeks, I have not had 1 serious error. I am keeping my fingers crossed. 

I'm on a late 2013 MBA 11, running El Cap 10.11.6

I thought it might be helpful to read a post from someone who has had some good luck...

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Anonymous
2016-09-14T17:39:21+00:00

Hi everyone,

On 9/13/16, we released update 15.26 (160910), the September feature update for Office 2016 for Mac. Please install the update by clicking Help > Check for Updates > Check for Updates. Our engineering team has been intensively working on the ‘serious disk error’ issue and feel that this latest update will resolve it.

If you continue to experience problems, please reply to this thread with the following so that we can further isolate the cause:

  1. A screenshot of the About dialog (that shows the Office build number).
  2. A screenshot of the serious disk error dialog.
  3. The output of running ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal.
  4. The output of the command defaults read  com.microsoft.Word from Terminal if the issue happens in Word; or defaults read com.microsoft.Outlook if the issue happens in Outlook.

If you continue to experience the same ‘serious disk error’ issue that you did before installing the update, let us know and we will reach out to you in a private message to see if you’re willing to have an engineer speak to you directly to get it resolved.

If you experience any other file-related issues (other than the ‘serious disk error’), let us know that, too.

Again, we apologize for the frustration around this issue, and hope that this solves it.

Best,

-Erik, Office Newsroom

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  1. Anonymous
    2016-06-17T16:12:24+00:00

    The latest update worked. No more error messages!

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  2. Anonymous
    2016-06-17T11:51:42+00:00

    I first started noticing this when I began using MacKeeper…

    I recommend immediately uninstalling MacKeeper. (If you've paid for it, try and get your money back.)

    MacKeeper is generally considered to be malware/scamware by every Mac consultant and reputable Mac website.

    See, for example, this PCWorld article which states:

    "MacKeeper claims to find seriously infected files even on a brand-new fully-patched MaMacKeeper evaluates a computer’s health as 'serious' even if it is a freshly installed and patched version of OS X Yosemite."

    Or this article from the Mac-focused iMore website:

    What 'MacKeeper' is and why you should avoid it

    Excerpt: Literally every time I work in the computer store, we'll get a customer whose Mac is plagued with problems they don't understand: Their Mac is acting slow. It crashes. And more. And in more cases than not, we find that they've installed a program called MacKeeper. Removing MacKeeper fixes the problem. So what is MacKeeper and why should you avoid it? Read on for details

    Or an article from The Safe Mac titled Ongoing MacKeeper fraud:

    Excerpt: Controversy about MacKeeper has been around almost as long as MacKeeper has existed. It is one of the most aggressively-marketed products in the Mac world, and there are numerous accusations that it isn’t useful or even that it is fraudulent. At the same time, you will find a number of positive reviews out there. How do you know what’s true? In this article, I will make the case that MacKeeper, and the company behind it (ZeoBIT/Kromtech), are not to be trusted.

    You can find many similar articles if you search using a popular search engine.  Click here to see search results from Bing.

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  3. Anonymous
    2016-06-17T01:08:43+00:00

    I am on 15.23 and this error message just started for me today. I have never seen it before.

    It was triggered when I copied a selection from an open Excel file and pasted it into Word. I then got the same error message pop up successively every time I tried to adjust column spacing in Word on the pasted content, and it happened when I tried to add a column. After about 5 errors popping up, Word crashed. The document was not recoverable which I view as a very serious error.

    The Word document was on my desktop. So based on suggestions in this thread I then re-saved it into my default documents folder and have not yet been able to duplicate the error again.

    The other thing to note is that I left Word and Excel running overnight and simply shut the lid of the MacBook Pro. I wouldn't have thought this should matter but I mention it just in case a stale session has anything to do with handling of temp files on the desktop.

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