Outlook on android - receiving notifications, but emails don't show in inbox.

Anonymous
2016-12-15T21:51:08+00:00

I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.

Please help!

***Post moved by the moderator to the appropriate forum category***

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

165 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2018-04-27T16:57:08+00:00

    Hello All,

    A previous user mentioned that this issue begins when their battery is low. I am seeing the same thing. I have tried removing my account and reinstalling, deleting the app, using the reset function in settings and they only fix things until my account goes into power save mode when the battery is below 15%. My workaround is to keep my phone charged, and if it is necessary, use the reset function in the settings once this issue occurs. 

    I hope this helps.

    Microsoft - This is clearly an issue with the app. Please fix!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-06-04T23:35:47+00:00

    I'm having this problem with an Exchange server no matter what charge I'm at. Going into Settings>"Reset my account" fixes it, but its annoying.

    Google Pixel 2 XL, Android 8.1.0, Outlook 2.2.161

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-06-05T04:54:00+00:00

    My current workaround is:

    Settings - Accounts - Work account, Delete work account.

    By doing this I dont have to reset/delete my O365 account.

    I still get this problem about once a month, but now I have quick work around.

    Work account re-appears into Accounts lists. I guess added automatically  by O365.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-07-16T13:19:26+00:00

    Over a year later and it's still a problem. I guess Microsoft can't figure it out. Google has it working just fine...smart crew over there

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-07-16T17:10:43+00:00

    Just had a user call and complain about this. New email notification received but no new emails in the inbox. He sent himself a test email and the new emails came in then. We're using office 365. I had him reset the account. We'll see if that helps.

    John

    Was this answer helpful?

    0 comments