Outlook on android - receiving notifications, but emails don't show in inbox.

This has been happening consistently in my app as well.  I get the notification with the title of the email, however the app refuses to show the email.  If I login to my desktop I can see the email but not in the app.  

As I was writing this, I received the email notification with the detail on my smartwatch, but the app is still showing no emails.

Please escalate this as it is not user error and it is happening consistently.  It is not a valid use case to flush all account detail and redownload emails to a device to receive each email, this is a priority 1 usability defect and must have some troubleshooting one to resolve it.  An email client that can't read email is a serious issue for someone using office 365.

Hi Steven,

Issues in Outlook such as this may happen because of various reasons. We would like to know more. Have you tried any of the resolutions found on this thread? Are we working on an Office 365 with a business subscription? Which version of Windows are we working on? To access Outlook account, what browser are you using? Have you tried running Outlook on a different browser? What is the device you are using? Was there any error message?

Your reply is most important for us to ensure we assist you accordingly.

Office 365 business subscription.

Android version 6.0.1.

I'm using the official outlook app for android, most recently updated from the app store as at 0700GMT 27 june.

I tried performing a reset using the application on my account (the button reset under the account's details in the settings part of the app).  No email came through.  This also lost the calendar and everything else,  which wouldn't sync properly.   The reset had the helpful tip "try resetting your account to deal with sync issues".

I then flushed the application's data and logged back into my account, which instantly downloaded and showed me all my email.

This happens regularly to my app, on the order of once every 2 to 3 weeks.

Microsoft - this is still a PROBLEM, months later!

Just like everyone else on this string, I can get all email on my laptop (Office 365 home account), but there are certain messages that don't show up in the app on my Google Pixel phone. I get the notifications, but can't open the message on my phone as it doesn't appear in the actual app.

Your developers really need to get to the bottom of this. I have tried reinstalling the app and resetting the account, and it's still not syncing all email on my phone. Please find a resolution to this problem, preferably in this decade.