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I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.
Please help!
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Same issue, getting notification but no new emails in the inbox, Samsung note 4 with latest updates. Really annoying
Hi Dan,
There are several reasons why an issue occurs, sometimes this may be caused by some files or components that are broken or missing on the system. To isolate your concern, we'd like to know the following information:
On the other hand, we suggest that you Sign out on your Outlook app then Sign in again and check if the issues persists.
We're looking forward to your response.
No changes made. No error messages.
Outlook notifies and notifications show up. Open Outlook app and no new messages appear. Refreshing doesn't work. Refreshing again doesn't work. Refreshing a third time may or may not work.
Worst Email App ever.
No changes made prior.
No error messages.
Usually the 3rd or 4th sync works after about 5 mins.
I have tried the reset account functionality, I have uninstalled and reinstalled.
After reinstall the issue began again after 3 days.
Hi David,
There are several reasons why this issue happens. To figure out where does this issue is coming from, we suggest that you open your Outlook account in an Internet Explorer browser. Right-click on the folder and it will give you an option to mark all the emails as read.
Let us know what happens next.