Outlook on android - receiving notifications, but emails don't show in inbox.

Anonymous
2016-12-15T21:51:08+00:00

I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.

Please help!

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  1. Anonymous
    2020-11-30T02:21:25+00:00

    I was able to resolve issue by changing a setting in my authenticator app on my galaxy note 8.

    1. Go to setting
    2. Click Apps
    3. Click "Authenicator"
    4. Click Battery
    5. Click Optimize battery usage 
    6. Click on the drop down arrow next to Apps not Optimize
    7. Select All
    8. Scroll down to Authenicator app and UNSELECT the button (should be turned off)
    9. Go to your outlook emails and refresh a couple of times and all your emails should pop up.

    Hope this help.

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  2. Anonymous
    2020-11-30T04:28:41+00:00

    There is NO Authenticator app

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  4. Anonymous
    2021-01-19T08:40:23+00:00

    It is disappointing that the problem is still existant, 4 years since it was reported. The solutions which were being suggested in this thread were downright patronising.

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  5. Anonymous
    2021-02-20T01:27:15+00:00

    OK. I just turned on "focused inbox" and "Organize email by thread" and all my messages re-appeared. I do not like these two options but now I see my email...

    Cheers

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