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I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.
Please help!
***Post moved by the moderator to the appropriate forum category***
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Hotmail message notification received but not find in inbox
When I remove then add back the account, it says "an error occured"
This doesn't work. Reinstalling the app only works for a couple of hours, then emails stop coming in.
This needs to be resolved Microsoft, it is absolutely not acceptable!
Agreed! Is now years later, still waiting.
I have had the same issue for a few months on my Galaxy S10. I have a pretty large inbox so resetting the account and downloading all the messages took an extremely long time.
I have found recently that just restarting my phone gets the emails working again for a short while before stopping again. A real pain.
I find that my Microsoft Teams app on my phone stops working at the same time as the email so perhaps this is something to do with authentication?