Outlook on android - receiving notifications, but emails don't show in inbox.

Anonymous
2016-12-15T21:51:08+00:00

I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.

Please help!

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  1. Anonymous
    2019-09-15T16:41:57+00:00

    This worked.  I didnt uninstall the Microsoft authenticator app, just disabled the battery optimization within the authenticator app itself then my outlook emails all flooded in.

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  2. Anonymous
    2019-09-16T02:49:34+00:00

    Everyone keeps talking about the Microsoft Authenticator App. IWhere have no idea what it is. is it? How do I find it? Is not in my list of apps.

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  3. Anonymous
    2019-09-16T03:02:57+00:00

    Everyone keeps talking about the Microsoft Authenticator App. IWhere have no idea what it is. is it? How do I find it? Is not in my list of apps.

    It will be listed in Android apps as just 'Authenticator' that is a blue tile with a white lock on it.  It is used for multi factor authentication login, similar to the Google authenticator app and others like it.

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  4. Anonymous
    2019-10-12T11:02:03+00:00

    If you have this problem, check your spam folder first. That's where my messages were when I had these symptoms!

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  5. Anonymous
    2019-10-12T13:30:25+00:00

    Nope, that doesnt work for me. Messages still dont come through until i turn off my phone's main power  saver option.

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