Outlook on android - receiving notifications, but emails don't show in inbox.

Anonymous
2016-12-15T21:51:08+00:00

I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.

Please help!

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Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2019-05-23T11:31:33+00:00

    The bluemail work around seems to be working for me, (so far) . I'm using outlook app for my home msn.com email address and I'm using bluemail for my office 365 work email address. Everything seems to be working for the past couple of days. Not the ideal solution but it if it works I'll take it.

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  2. Anonymous
    2019-05-23T15:00:49+00:00

    I guess I will give Bluemail a try again.  I really like the Outlook watch face on my Wear OS watch..  I may just remove outlook from my homescreen and use Bluemail for managing email on my phone.  This seems really redundant and is very annoying.  There are no issues on my iPad so this problem seems specific to the Android app.

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  3. Anonymous
    2019-05-28T21:05:19+00:00

    SH n Sea,

         Did this resolve your issue? If not any new insights that you may have found while trying to resolve issue?

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  4. Anonymous
    2019-05-28T21:28:35+00:00

    No I am just using Bluemail for now.

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  5. Anonymous
    2019-05-29T11:04:50+00:00

    I recently switched to outlook on android, because my workplace now uses office 365. It worked for 2,3 days and since then I have the exact same issue: Getting Notifications about emails, but inbox stays empty. This is really bad since I am going on vacation soon and need that access.

    Please fix this on software level. I cannot switch to a different mail app, because this one is forced by company.

    FYI: This issue only happens to the Office 365 business account. My gmail and self hosted private account do work as expected.

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