Outlook on android - receiving notifications, but emails don't show in inbox.

Anonymous
2016-12-15T21:51:08+00:00

I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.

Please help!

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  1. Anonymous
    2019-02-20T11:13:02+00:00

    Ion my Pixel XL have same issue for last 4 weeks. The gmail link works perfectly good.

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  2. Anonymous
    2019-02-20T19:42:41+00:00

    I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.

    Please help!

    ***Post moved by the moderator to the appropriate forum category***

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  3. Anonymous
    2019-02-20T19:45:06+00:00

    I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.

    Please help!

    ***Post moved by the moderator to the appropriate forum category***

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  4. Anonymous
    2019-02-20T19:54:33+00:00

    After most recent issues occurring again I had to try other mail apps...again. 

    I have found Blue Mail is fully working and doing all the main functions I require very well so I have removed Outlook, and Gmail, from my LG G6 and will see how Blue Mail is over extended time.

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  5. Anonymous
    2019-03-04T04:02:06+00:00

    i have faced this issue on places where the internet connection is bad..  so, i think this has something to do with the connection.

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