Outlook on android - receiving notifications, but emails don't show in inbox.

Anonymous
2016-12-15T21:51:08+00:00

I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.

Please help!

***Post moved by the moderator to the appropriate forum category***

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

165 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2018-11-04T13:28:48+00:00

    Facing same issue from past few days.. I'm using honor 8 pro. From past 1 Yr this issue didn't came bt from few days it is occurring. Mails are shown in notifications bt when I try to open them app gives error can not open. @Microsft team, please fix this issue. Tried all possible ways but this issue re occurs every time. Please fix this on high priority.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-12-13T21:28:38+00:00

    This has annoyed me for ages and I uninstalled Outlook back in March as I couldn't live with it - that and the dual notification tone every email... 

    Just reinstalled it to see if the app has improved and this bug was still there. However in the FAQ there is now a fix... by setting the battery optimisation in the settings of my Oneplus 6T to Don't Optimize it instantly resolved itself. 

    Probably a small hit in battery performance (no other email app requires this, Microsoft why do you have to be so f**kin awkward?) but at least we're there now. It's usable.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  3. Anonymous
    2019-01-02T12:37:57+00:00

    I'm having the same issue on my S8 using the android app. I see the email header but no email content is visible.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-02-16T00:06:21+00:00

    I just started having this issue as well.  I get a notification I got an email but then there's no email in Outlook for Android.  Cleared cache and it worked for a day then stopped again.  Uninstalled and reinstalled and worked for a couple days before stopping again.  Connecting to a work Office 365 account on Android 9.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2019-02-20T11:09:06+00:00

    I have the exact same issue. No resolution, frustrating.

    Was this answer helpful?

    0 comments