Outlook on android - receiving notifications, but emails don't show in inbox.

Anonymous
2016-12-15T21:51:08+00:00

I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.

Please help!

***Post moved by the moderator to the appropriate forum category***

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

165 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-04-14T14:23:23+00:00

    Turning off optimization mode works as long as my phone doesnt go into power saver mode when the battery gets low. As soon as power saver mode kicks in, i stop getting emails.  So back to square 2 of turning off power saver manually every time i want to receive an email in outlook. Gmail is so much better....

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-04-14T05:10:04+00:00

    Hi

    I had been experiencing the same issue with my S8 for the past three months, following the same workarounds/fixes discussed on this thread as far back as 2015! Many of us have been frustrated for years. I saw a post indentifying the battery optimization setting in the authenticator app as the root cause. I went to settings on my phone and used voice search to locate the app and in my case, as soon I opened it I saw a red notice on settings. Which confirmed the app was set in battery optimization mode and when I turned it off both the notifications and my emails came in as expected. I will monitor and post an update here in one week to let you know if the fix held. I'm also going to copy and paste this on that first thread where I found this suggestion.... YOU ARE MY HERO!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-04-14T05:05:22+00:00

    I had been experiencing the same issue with my S8 for the past three months, following the same workarounds/fixes discussed on this thread as far back as 2015! Many of us have been frustrated for years. I saw a post indentifying the battery optimization setting in the authenticator app as the root cause. I went to settings on my phone and used voice search to locate the app and in my case, as soon I opened it I saw a red notice on settings. Which confirmed the app was set in battery optimization mode and when I turned it off both the notifications and my emails came in as expected. I will monitor and post an update here in one week to let you know if the fix held. I'm also going to copy and paste this on that first thread where I found this suggestion.... YOU ARE MY HERO!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-02-11T01:36:16+00:00

    To the best of my knowledge I do not have the authenticator app that everyone talks about

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-02-10T01:42:41+00:00

    In authenticator app, turn on  'allow background activity'

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments