Outlook on android - receiving notifications, but emails don't show in inbox.

Anonymous
2016-12-15T21:51:08+00:00

I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.

Please help!

***Post moved by the moderator to the appropriate forum category***

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

165 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-02-20T01:27:15+00:00

    OK. I just turned on "focused inbox" and "Organize email by thread" and all my messages re-appeared. I do not like these two options but now I see my email...

    Cheers

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2021-01-19T08:40:23+00:00

    It is disappointing that the problem is still existant, 4 years since it was reported. The solutions which were being suggested in this thread were downright patronising.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Anonymous
    2020-11-30T04:28:41+00:00

    There is NO Authenticator app

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-11-30T02:21:25+00:00

    I was able to resolve issue by changing a setting in my authenticator app on my galaxy note 8.

    1. Go to setting
    2. Click Apps
    3. Click "Authenicator"
    4. Click Battery
    5. Click Optimize battery usage 
    6. Click on the drop down arrow next to Apps not Optimize
    7. Select All
    8. Scroll down to Authenicator app and UNSELECT the button (should be turned off)
    9. Go to your outlook emails and refresh a couple of times and all your emails should pop up.

    Hope this help.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments